Receptionist/Clerical Assistant

The Rotherham NHS Foundation Trust; Rotherham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent healthcare organization in Rotherham is seeking an enthusiastic and motivated individual to work as a Receptionist/Clerical Assistant. This role involves registering patients, performing administrative tasks, and supporting a busy reception area in the Acute Medical and Short Stay Medical Units. Ideal candidates will have clerical experience, excellent interpersonal skills, and a strong professional attitude. Flexibility to adapt to various shift patterns is essential. The position offers a chance to contribute to a dynamic healthcare environment.

Qualifications

• Experience in a clerical role and hospital reception environment.
• Ability to work a variety of shift patterns including weekends.
• Prior customer service experience with members of the public.

Responsibilities

• Welcoming and registering patients upon arrival.
• Updating patient movements on EPR accurately and timely.
• Handling inquiries face-to-face, via email, and over the phone.

Skills

Interpersonal skills

Customer service

Flexibility in work

Confidentiality

Education

GCSE level or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Meditech (EPR system)

Job description

An exciting opportunity has arisen to join our friendly team at The Rotherham NHS Foundation Trust (TRFT). We are looking for an enthusiastic and motivated individual with excellent interpersonal skills to work as a Receptionist/Clerical Assistant for the Acute Medical and Short Stay Medical Units, located on B level at TRFT. You will be an integral member of the team, working on our reception areas registering patients and completing other administrative tasks, relevant to the position. You should have experience working in a clerical role, have a professional attitude, and be able to work flexibly in a busy environment and often a demanding role. You will be able to work a variety of shift patterns including weekends and Bank holidays. You will ideally have experience of working in a hospital reception environment and be familiar with administrative processes and practices. For more information, contact Janice Beesley - Admin Team Leader on 01709 427606 or [e-mail].

Main duties of the job

For a full description of the role, see the job description attached. Duties include but not exclusive to are: Welcoming and registering patients upon arrival to the ward. Assist in creating a patient‑focussed environment maintaining dignity and confidentiality. Updating patient movement on EPR in an accurate and timely manner. Deal with both face‑to‑face, email and telephone enquiries. Communicate with the nurse in charge and other site professionals to ensure patient flow is kept moving throughout the hospital. General office duties including scanning, photocopying and filing.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trust’s values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Qualifications

• Educated to GCSE level or equivalent. Maths and English at grade C/ 4 or above (or equivalent) or equivalent/demonstrable experience

Knowledge

• Working knowledge of Microsoft packages i.e. Outlook, Word, Excel

Experience

• Previous experience of working in a customer service environment/with members of the public
• Previous experience of working within the NHS or other healthcare setting
• Training/experience using Meditech (EPR system)

Have you been referred to apply under the Widening Participation Agenda

• If so, please provide the name of the organisation that referred you to enable us to validate and track your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.