Receptionist/Clerical Assistant

Integrated Care System; Grimsby; On-site; GBP 21,000 - 24,000; Part time

Job summary

A local healthcare provider in Grimsby is seeking a part-time Receptionist/Clerical Assistant to provide friendly and efficient customer service at the reception. Candidates should have recent experience in office settings, strong communication skills, and be proficient in Microsoft Office. The role includes handling inquiries, managing room bookings, and performing administrative tasks, with a salary range of £21,841 to £23,875 pro rata per annum.

Benefits

Flexible working hours

Pension scheme

CPD/development opportunities

Qualifications

• Recent experience of working in an office/reception.
• Experience of working with the public face to face and on the telephone.
• Competent in Microsoft Office.

Responsibilities

• Provide an efficient and friendly reception service.
• Undertake general administrative duties.
• Perform regular security checks of the reception area.

Skills

Effective communication

Organizational skills

Diplomacy and tact

Customer care skills

Education

Literacy and numeracy level 2

Level 2 qualification in computer applications

NVQ Level 2 Business Admin

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

The Estates and Facilities Team is basedin Care Plus Group headquarters and supports the continued ability of theorganisation to provide staff, service users, visitors and contractors withsafe, secure and quality building facilities.The team also provides an efficient and customer focused receptionservice at Westgate Park and Val Waterhouse Centre.

Please note that Care Plus Group is not currentlyregistered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job Title: Receptionist/Clerical Assistant

Hours: 15 hours per week, permanent

8am to 4pm 2 days Mon - Fri

Salary Range 2 £21,841 (under 21) - £23,875 (21 & over) pro rata per annum. Pay award pending

Inthe absence of the other receptionist you will be required to work additionalhours to cover the service

You willprovide an efficient, friendly and customer focused reception service at Westgate Park. Whilst there isthe requirement to undertake general administrative duties including dealingwith incoming and outgoing post, management of the room booking facility,layout of rooms and facilities the main function of this post will be based onreception dealing directly with visitors and general queries from the public,staff and service users. You will needto be observant and undertake regularsecurity checks of the reception area and deal with and report any securityissues as appropriate.

It is essential that you have recent experience of working in a reception / office and of workingdirectly with the public both face to face and on the telephone. You must be able to demonstrate diplomacy andtact and have the ability to deal effectively with conflict and / or distressedvisitors. You must be competent inMicrosoft office and have effective customer care skills. You must be able to work on your owninitiative and have literacy and numeracy level 2 and level 2 or equivalentqualification in computer applications.

About us

Care Plus Group is an employee owned Social Enterprise, establishedin 2011 to deliver NHS community health and social care services and employover 800 people. A key feature of our organisation is the positive culture wehave developed which is based on valuing, trusting, engagement, and involvementof our staff.

We consistently deliver high quality innovative services across NELincolnshire, reflected in an ongoing above 95% customer satisfaction feedback.Our services have received national recognition/commendations and Awardsincluding winning a national HSJ award in November 2021. We hold thehighest possible standard of ISO accreditation and are committed to reducingour carbon footprint.

We offer excellent terms and conditions includingoptional membership to a contributory pension scheme, Independent Providerclosed access to the NHS pension scheme, lease cars, a full induction programmeand an extensive range of CPD/development opportunities. We recognisecontinuous service from partner Health and Care organisations for the purposesof annual leave entitlement.

We are a supportive employer and operate in a waywhich supports family friendly and flexible working. CPG is an equal opportunities employer,committed to safeguarding the welfare of vulnerable adults and expect the samecommitment from all staff and volunteers. As a Disability Confident employer,we will interview all disabled candidates who meet the essential criteria.

Job responsibilities

The job description is attached as a separatedocument with the person specification please refer to this for moreinformation.

Person Specification

Experience

• Recent experience of working in an office/reception (within the last year)
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel
• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment

Qualifications

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications
• NVQ Level 2 Business Admin

Other

• Ability to work flexibly with regard to working hours/arrangements
• Ability to demonstrate commitment to CPG core values

Knowledge & Skills

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to deal effectively with conflict and / or distressed visitors
• Ability to work as part of a team
• Ability to work on own initiative
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes

£21,841 to £23,875 a yearRange 2 £21,841(under 21)-£23,875(21 & over)-pay award pending