Receptionist - Civil Service

ZipRecruiter; Leeds; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading recruitment agency seeks a Receptionist for the National Probation Service in Leeds. Responsibilities include managing inquiries, overseeing visitor check-ins, and ensuring building safety. This temporary position offers £12.21 per hour for 37 hours per week in the public sector, ideal for those looking to engage in the criminal justice field.

Qualifications

• Strong communication and crisis management skills required.
• Ability to organize and manage multiple tasks effectively.

Responsibilities

• Serve as the first point of contact for clients and visitors.
• Manage visitor check-in procedures and handle inquiries.
• Oversee office logistics and organize meetings and events.

Skills

Communication

Crisis Management

Organization

Job description

Job Description

Receptionist - National Probation Service

Location: Leeds

Pay: £12.21 per hour

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours (Monday - Friday)

About Us

Brook Street has become one of the UK's leading recruitment agencies, connecting thousands of people with meaningful job opportunities at over 4,500 companies annually. We are committed to providing quality services tailored to the needs of both clients and candidates.

About the Client

The Probation Service is a statutory criminal justice agency responsible for supervising high-risk offenders released into the community.

Responsibilities

• Serve as the first point of contact for probation clients and visitors, offering a professional and welcoming service in person, by phone, and email.
• Manage visitor check-in procedures, including logging arrivals/departures, issuing passes, and notifying staff.
• Handle reception inquiries promptly with a customer-focused approach.
• Oversee office logistics such as mail, deliveries, PPE, supplies, and bookings for rooms, hot desks, and parking.
• Organize meetings and events, including room setup, equipment management, and attendee registration.
• Administer travel resources like bus fares, travel warrants, petty cash, and transport funds between sites.
• Support building safety and security by conducting fire alarm tests, monitoring CCTV, and serving as Fire Warden or First Aider when needed.
• Report building faults and maintain repair logs.
• Respond calmly to volatile situations, escalating to management or security as necessary, with safeguarding always a priority.
• Occasional late-night shifts until 9pm, approximately once every 3-4 weeks, Monday to Thursday.

Benefits

This role offers a meaningful opportunity to contribute to the criminal justice system, develop communication, organizational, and crisis management skills, and engage with diverse stakeholders.

Additional Information

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans and military spouses/partners who meet the essential criteria. We are committed to engaging with candidates from military backgrounds and encourage interested candidates to register via our website.