Receptionist | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHS Foundation Trust; Calow; On-site; GBP 18,000 - 24,000; Full time

Job summary

A UK healthcare provider in Calow is seeking a Receptionist to join their Family Care Division. The role emphasizes providing courteous clerical services to patients and families, requiring excellent communication, organizational skills, and the ability to work under pressure. Candidates should have IT skills and GCSE Maths and English. Weekend work is expected. This role is vital for ensuring smooth operation in Child Health services.

Qualifications

• Must possess IT skills and relevant office/secretarial experience.
• Customer focus and great attention to detail required.
• Desirable: knowledge of medical terminology and previous NHS experience.

Responsibilities

• Checking in patients and booking follow up appointments.
• Answering and actioning patient queries via telephone, email, or in person.
• Maintaining patient case notes as required for clinics.

Skills

IT skills

Communication skills

Organizational skills

Attention to detail

Adaptability

Education

GCSE Maths and English grade A-C (or equivalent)

Job description

Overview

The main emphasis of this role is to provide a comprehensive and courteous clerical and meet and greet service to patients and their families, working with the multidisciplinary team within Child Health.

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts, with a workforce of around 5,000. The Trust is committed to delivering high quality services and excellent patient care in partnership with Health and Social Care to ensure long term financial sustainability and resilience.

All applicants must be 18 years old or over.

We are currently looking to appoint a Receptionist to work in the Den (including the Den Reception, Children's Hearing Services Reception and, when/if required, Nightingale ward and Neonatal Unit Receptions) within the Family Care Division.

This role will involve work on weekends and bank holidays. The successful candidate must be customer focused, with exceptional communication and interpersonal skills. Excellent organisational skills and the ability to work under pressure are essential, with great attention to detail to ensure data is recorded accurately onto patient administration systems.

To be successful in this role you will possess IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must also be adaptable to meet the service needs. Knowledge of medical terminology, customer care and previous NHS experience are desirable.

Additionally, this job description references the attached main duties of the job.

Responsibilities

• Checking in patients and booking follow up appointments.
• Answering and actioning patient queries via telephone, email, or in person.
• Maintaining patient case notes as required for clinics.

Qualifications and skills

• Essential: IT skills; GCSE Maths and English grade A-C (or equivalent); relevant office/secretarial experience; adaptability to meet service needs.
• Desirable: Knowledge of medical terminology; customer care experience; previous NHS experience.

Additional information

Disability Confident: A Disability Confident employer will generally offer an interview to applicants who declare a disability and meet the minimum criteria. In certain recruitment situations, the employer may limit the number of interviews offered. For more details please visit the employer's page.