Receptionist - Centralized Scheduling (Remote, Hybrid or On-Site)

Lensa; Mid Devon; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Receptionist for Centralized Scheduling to manage patient encounters and provider scheduling. This entry-level position involves processing registrations, answering a high volume of calls, and ensuring accuracy in scheduling. The role offers a unique opportunity to contribute to the revenue cycle while delivering exceptional customer service. Join a dynamic team in a supportive environment that values efficiency and accuracy. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• 1-2 years of experience in a service-related field preferred.
• High school diploma or equivalent required.

Responsibilities

• Handle 60-100 calls per day with high-quality customer service.
• Schedule for assigned queue while maintaining audit standards.

Skills

Customer Service

Communication Skills

Time Management

Education

High School Diploma

Job description

Receptionist - Centralized Scheduling (Remote, Hybrid or On-Site)

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Position Summary

Process a wide range of registration functions involving multiple programs, policies, and practices related to patient encounters and provider scheduling. The Receptionist - Centralized Scheduling is accountable to the Registration Manager for the accuracy of registration processes as they relate to the revenue cycle and is directly responsible to the Manager - Centralized Scheduling for daily registration operations, while also being accountable to the Director of Communications for department objectives.

Responsibilities

1. Accurately handle 60-100 calls per day, including incoming and outgoing volume.
2. Maintain department standard audit error rate.
3. Keep 'not ready' time at 25% or less (e.g., 6 hours for an 8-hour shift).
4. Adhere to Holzer attendance policy.
5. Accurately schedule for assigned queue while delivering high-quality customer service.

Education & Experience Requirements

• High school diploma or equivalent.
• 1-2 years of experience in a service-related field preferred.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: IT Services and IT Consulting