Receptionist (CAT 2 Ophthalmology)

NHS; Reading; On-site; GBP 19,000 - 22,000; Full time

Job summary

A healthcare provider in Reading is seeking a full-time Band 2 Receptionist to join their team. The ideal candidate will have strong customer service skills and experience in a reception or administrative role. Duties include welcoming patients, managing patient files, and facilitating follow-up appointments. The position requires working shifts including weekends, emphasizing the commitment to providing excellent patient care.

Qualifications

• Must have GCSE or equivalent in English Language and Maths.
• Knowledge of Microsoft Office is required.
• Reception experience in a customer service setting is preferred.

Responsibilities

• Welcome patients into the departments and prepare patient files.
• Be the first point of contact for patients attending outpatient clinics.
• Arrange follow-up appointments for patients before they leave.

Skills

Strong customer service skills

Ability to multi-task

Education

GCSE in English Language and Maths

Knowledge of Microsoft packages

Job description

Band 2 Receptionist (CAT 2 Ophthalmology)

This is a full-time post for 37.5 hours per week.

PLEASE NOTE: The post will include working shifts between 8am and 8pm and Weekend working.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic or Eye Casualty and arranging follow-up appointments for patients before they leave the department.The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education / Qualifications

• GCSE (or equivalent) or above in English Language and Maths
• Knowledge of Microsoft packages

Experience

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.