Receptionist - Casual - Aberdeen Altens

RBH Hospitality Management; Aberdeen City; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a leading hotel as a Receptionist, where your people skills will shine! Embrace a dynamic role ensuring guests feel welcomed and valued, while enjoying various employee benefits. Be part of a diverse team that puts people first, focusing on exceptional service and memorable experiences.

Benefits

Discounted hotel room rates

Enhanced Maternity and parental leave

Course Sponsorship

Flexible working arrangements

Free meals on duty

Qualifications

• People person with a knack for making connections.
• Detail-focused and organised.
• High energy and adaptability in a fast-paced setting.

Responsibilities

• Greet guests with a warm welcome and handle check-ins/check-outs.
• Recommend local attractions and manage reservations efficiently.
• Coordinate with housekeeping and maintain a welcoming front desk environment.

Skills

Communication Skills

Problem Solving

Multitasking

Attention to Detail

Customer Service

Job description

Receptionist - Casual - Aberdeen Altens

JOIN US

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated among the Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over 1000 per year

And much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to recommend the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptability, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.