Receptionist – Casual

JIM - Jobs In Manchester; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel group is seeking a Receptionist to join their dynamic team in Manchester. This role involves delivering exceptional service, ensuring guest satisfaction, and being part of a supportive team. With flexible working opportunities and various employee benefits, it's a great position for someone passionate about hospitality.

Benefits

Special rates for team members, friends, and family

Comprehensive development programs

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Access to Employee Assistance Programme

Opportunities for career progression

28 days holiday

Free access to leisure facilities

Qualifications

• Positive 'Yes I Can!' attitude is essential.
• Passion for delivering extraordinary service.
• Previous experience is beneficial but not essential.

Responsibilities

• Deliver warm welcomes and memorable experiences.
• Ensure all guest interactions are of the highest standard.
• Proactively ensure guest satisfaction and smooth operations.

Skills

Flexibility

Attention to detail

Creative problem-solving

Teamwork

Verbal communication

Job description

Radisson Hotel Group, one of the world’s largest hotel groups, operates over 1,160 hotels across 95+ countries, with ten distinctive brands. Our overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

We believe our people are at the core of our success. Our team members are true Moment Makers, bringing culture, spirit, and opportunities that empower everyone to be their best, every day. Together, we make Every Moment Matter.

We are seeking a Receptionist to join our dynamic team at Radisson Hotel Group!

Our focus is on your skills, talents, and passion—not just your resume. We value mindset and believe in your growth, promising to support your development with us.

What We Offer Our Receptionist

• Special rates for team members, friends, and family during travel and hotel stays
• Comprehensive development programs, including an individual development plan and access to over 20,000 learning modules via Radisson Academy
• Participation in Responsible Business initiatives, creating shared value and better futures
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform provided
• Access to Employee Assistance Programme through UNUM
• Opportunities for career progression
• 28 days holiday for full-time staff
• Free access to leisure, pool, and gym facilities at off-peak times where applicable

The Receptionist Role

Our front office team is the heart of the hotel, delivering warm welcomes and memorable experiences. Your role goes beyond check-in and check-out, encompassing the entire guest journey.

• Embrace the lively environment and handle everything in-between
• Ensure all guest interactions are of the highest standard, acting as a guest hero
• Exude patience, empathy, and a welcoming personality
• Work proactively to ensure guest satisfaction and smooth front office operations

As a Receptionist, you will be part of a passionate team committed to delivering exceptional service while having fun.

Qualities We Are Looking For

• Flexibility and a positive Yes I Can! attitude
• Attention to detail
• Creative problem-solving skills
• Passion for delivering extraordinary service
• Teamwork and collaboration skills
• Strong verbal communication skills
• Previous experience is beneficial but not essential

Join us as a Moment Maker and be part of an exciting environment! Our modern hotel in Manchester is ideally located near the city centre, attractions, and transportation hubs, offering 252 comfortable rooms, dining options, a fully equipped gym with an indoor pool, and versatile meeting spaces.