Receptionist - Casual

Radisson Blu Hotel Edinburgh; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join our dynamic team at Radisson Blu Edinburgh as a Receptionist, where you will play a key role in ensuring guest satisfaction and creating memorable experiences. We offer a supportive environment with competitive benefits, including a contributory pension scheme and opportunities for growth, all while being part of a fun and passionate team dedicated to exceptional service.

Benefits

Special rates for team members and friends

Development opportunities and access to learning modules

Contributory pension scheme and Life Assurance

Complimentary meal on duty

28 days holiday for full-time team members

Free use of leisure facilities

Qualifications

• Experience in a similar position beneficial but not essential.
• Positive 'Yes I Can!' attitude.
• Ability to work as part of a team.

Responsibilities

• Providing warm welcomes and ensuring guest satisfaction.
• Working proactively to manage the front office.
• Creating memorable experiences for guests.

Skills

Flexibility

Attention to Detail

Creative Problem-Solving

Strong Verbal Communication

Job description

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Radisson Hotel Group is one of
the world's largest hotel groups with ten distinctive hotel brands, and more
than 1,160 hotels in operation and under development in 95+ countries. The
Group’s overarching brand promise is Every Moment Matters with a signature Yes
I Can! service ethos.



People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.



We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group!



We focus on you as a person, your skills, talents, and passion – not only on
your resume. Because mindset is what it’s all about. And you can grow the rest
with us. That's a promise!



What We Offer Our Receptionist



We aim to be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:



• Special rates for our team members, and friends and families while travelling
and staying in our hotels

• We take our “We grow talent, talent grows us” culture belief to heart. With
us you will benefit from a wide range of development offers supporting your
learning & growth right from your onboarding. This includes an individual
development plan and unlimited access to more than +20K learning modules &
programs through Radisson Academy

• Participate and live Responsible Business every day together with our team
members in the hotel and in the local communities where we work on creating
shared value, better futures and a better planet for all

• Contributory pension scheme and Life Assurance

• Complimentary meal on duty

• Uniform

• Access to the Employee Assistance Programme through UNUM

• Fantastic opportunities to progress

• 28 days holiday for full time team members

• Free use of our leisure, pool and gym facilities at off-peak times *where
applicable



The Receptionist Role



Our front office team is the heart of the house, providing a warm welcome and
happy smile, and where we strive to deliver an experience that is beyond
expectation - creating memorable moments for our guests.



• Our Receptionists love the hustle and bustle of life! It’s not just
about check-in and check-out. It’s about everything in-between

• You will be our guests’ superhero ensuring all aspects of the guest journey
and experience are delivered to the highest level

• You will exude patience, empathy and have the personality to host the show

• As an integral part of the team, you will work proactively to ensure guest
satisfaction and the smooth running of the front office department



As Receptionist, you will join a team that is passionate about
delivering incredible service where we believe that anything is possible,
whilst having fun in all that we do!



Qualities We Are Looking For In Our Receptionist



• Flexibility and a positive, Yes I Can! Attitude

• An eye for detail

• Is a creative problem-solver

• Passionate about creating extraordinary service

• Ability to work as part of a team to ensure guest satisfaction

• Strong verbal communication skills

• Experience in a similar position is beneficial but not essential








Become part of the world of Moment Makers, we are looking forward to
getting to know you!


The Radisson Blu Edinburgh Hotel is located in the heart of the historic Royal Mile in Edinburgh’s old town, just a short walk to major city centre attractions. Walk to the iconic Edinburgh Castle, National Museum of Scotland, the Scottish Parliament and Edinburgh’s famous shopping thoroughfare, Princes street. The hotel is also within easy reach of Holyrood Palace and Holyrood Park. Arthur’s Seat, the park’s highest point, has stunning views of the Scottish capital. An inviting place to unwind, each of our 238 high-end bedrooms and suites offering dazzling views of Scotland’s capital city are modern with sleek furnishings and Naturally Cool theme décor, as well as an on-site restaurant, bar, leisure facilities, spa and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.