Receptionist / Care Navigator

NHS; Milford on Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare centre in Milford on Sea is seeking an enthusiastic receptionist. The role involves greeting patients, managing appointments, and handling queries. Ideal candidates will have strong customer service skills and the ability to work in a team. This position offers flexible hours in a supportive healthcare environment and requires familiarity with general practice procedures.

Qualifications

• Ability to work in a polite, confidential and discreet manner.
• Experience of working with the general public.
• Strong IT and administration skills.

Responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints.
• Accepting and issuing prescriptions.
• Advising patients of practice procedures.
• Maintaining patient database and records.
• Completing admin duties.

Job description

Job Summary

Old Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full or part-time basis.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Completing admin duties.
• Cover shifts at our branch surgery in St Osyth - own transport required to travel between sites as required.

About Us

Old Road Medical Practice is a dedicated healthcare centre committed to supporting the local community by delivering a wide range of services in line with NHS guidelines. The practice provides accessible and patient-centred care, offering general medical consultations, preventative health screenings, chronic disease management, vaccinations, and mental health support. Working closely with other NHS services and community organisations, the practice ensures patients receive coordinated and comprehensive care tailored to their individual needs. By promoting health education, early intervention, and ongoing support, Old Road Medical Practice plays a vital role in improving the wellbeing of the community it serves.

Details

Date posted: 21 September 2025

Pay scheme: Other

Salary: Depending on experience National Living Wage

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: 28998

Job locations: 145-149 Old Road, Clacton on Sea, Essex, CO15 3AU

Job Description

Job responsibilities: If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Desirable

• SystmOne knowledge is desirable but not essential.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Primary Care Careers

Address: 145-149 Old Road, Clacton on Sea, Essex, CO15 3AU

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)