Receptionist / Care Navigator

West Suffolk Clinical Commissioning Group; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading medical practice is seeking an enthusiastic receptionist to join their team in Ipswich. This fast-paced role involves providing excellent customer service, directing patients, and managing administrative tasks. Ideal candidates will have strong communication skills, a friendly demeanor, and a commitment to enhancing patient experience within the community.

Benefits

Genuine responsibility from day one

Membership of the NHS pension

Excellent training and development opportunities

Qualifications

• Experience working with the general public.
• Ability to think on your feet in a busy environment.
• Previous experience in a medical or healthcare setting preferred.

Responsibilities

• Greeting and directing patients.
• Making appointments and handling queries.
• Maintaining patient records accurately.

Skills

Communication

IT skills

Customer service

Confidentiality

Teamwork

Adaptability

Job description

About the Role

Two Rivers Medical Centrehas an opportunity for an enthusiastic and proactive receptionist to join our team on afull-time basis/part-time basis.

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Please see the attached job description for further details.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to "think on your feet".
• Strong IT and administration skills.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one.
• Work with a strong social purpose.
• A competitive salary with increments based on professional development.
• Membership of the NHS pension.
• Support to guide your personal and professional development.
• Excellent training and development opportunities.
• Working in a purpose built facility.
• 6 month probation period.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.