Receptionist/Care Navigator

NHS; Grays; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare provider in Grays is seeking a part-time receptionist to support patient services. The ideal candidate should have experience in customer service, excellent communication skills, and a compassionate demeanor. Duties include greeting patients, scheduling appointments, and responding to queries. The role offers a supportive work environment and the chance to make a difference in the community.

Benefits

Competitive salary

NHS Pension Scheme

Ongoing training and development

Qualifications

• Experience in a customer service or patient-facing role is preferred.
• Strong IT and administration skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet and direct patients and visitors warmly.
• Schedule and manage appointments using clinical systems.
• Respond to patient queries and provide accurate information.

Skills

Customer service experience

Excellent communication skills

Compassionate and empathetic

Ability to work under pressure

Job description

Stanford-le-Hope & Corringham PCN are looking for a receptionist to join their friendly team for 15 hours per week working Monday to Wednesday, 8:00am -1:00pm.

This is a fantastic opportunity to play a key role at the heart of our patient services, supporting individuals to access the care they need while contributing to the smooth and efficient running of our practices.

As a receptionist/care navigator, you will be the first point of contact for patients whether in person, by phone, or online, you'll ensure every interaction is handled with empathy, efficiency, and professionalism.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience andoffers excellent communication skills.

If you're ready to bring your skills to a team that values care, communication, and community, we encourage you to apply.

Main duties of the job

• Greet and direct patients and visitors in a warm and professional manner
• Schedule and manage appointments using our clinical systems
• Respond to patient and external agency queries, offering accurate information or directing them to the appropriate team member
• Manage incoming and outgoing correspondence, including letters, forms, and specimen containers
• Provide clear guidance on practice procedures
• Accurately maintain patient records, including data entry, filing, scanning, and photocopying.

About us

Why Join Us?

• Supportive and friendly working environment
• Opportunity to make a real difference in the local community
• Ongoing training and development
• Be part of a growing and innovative PCN

Stanford-le-Hope and Corringham Primary Care Network (PCN) is proud to be one of the few PCNs in the region with a dedicated healthcare estate. Operating as a vibrant and dynamic hub, we deliver a wide range of essential services to our local community including phlebotomy, general practice appointments, and more serving a growing patient population of over 30,000 individuals.

Our dedicated team comprises 16 friendly, approachable, and highly capable staff members, most of whom are based at Corringham Health Centre. We are committed to providing high-quality, patient-centred care in a welcoming and efficient environment.

At the heart of our mission is the goal of ensuring every patient receives not only excellent clinical care but also a positive and respectful experience. We pride ourselves on fostering a supportive and professional culture where both patients and staff feel valued.

When you join our team, you can expect a competitive salary, access to the NHS Pension Scheme, and the opportunity to work in a collaborative, high-performing setting. We are passionate about what we do and are always looking for individuals who share our commitment to outstanding primary care.

If you're looking for a meaningful role with the chance to support our local population, we'd love to hear from you.

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Qualifications

• We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of patient service. General practice experience would be ideal but not an essential.

Experience

• A highly motivated team player with previous experience in customer service or patient-facing roles
• An excellent communicator, both verbally and in writing
• Professional, polite, and respectfulable to maintain confidentiality and discretion at all times
• Compassionate and empathetic, particularly when dealing with patients in distress or difficult situations
• Comfortable working as part of a collaborative team, supporting colleagues as needed
• Proficient with IT systems and administration, with strong attention to detail and accuracy
• Some flexibility is required to occasionally cover additional or alternative hours when colleagues are absent
• Applicants should live within a reasonable commuting distance of the practice
• Previous experience in a medical or healthcare receptionist role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.