Receptionist - Care Home

Westgate Healthcare; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury care home provider in London is seeking a Receptionist to be the first point of contact for residents and visitors. You will provide a warm welcome, manage calls, and handle inquiries while ensuring a professional and organised reception area. Candidates should have relevant experience, excellent communication skills, and an empathetic approach when engaging with elderly residents.

Benefits

Equal pay for young workers

Wagestream access

Employee discount schemes

Refer a Friend Scheme

Employee recognition schemes

Professional development support

Financial and wellbeing support

Qualifications

• Previous experience as a receptionist or in a front-of-house role.
• Outstanding interpersonal and communication skills.
• Strong organisational skills and ability to multitask.

Responsibilities

• Welcome residents, families, and visitors in a professional manner.
• Manage incoming calls and direct them appropriately.
• Handle inquiries and provide accurate information about services.

Skills

Interpersonal skills

Communication skills

Organisational skills

Proficiency in Microsoft Office

Problem-solving

Job description

As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.

Responsibilities:

• Provide a warm and professional welcome to residents, families and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home's services
• Schedule and coordinate appointments, tours and meetings
• Maintain a clean, organised and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across all departments to ensure smooth daily operations of the home
• Respond promptly and effectively to emergencies or unusual situations

Requirements:

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanour
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• A proactive and problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive staff induction with free training and professional development