Receptionist / Care Coordinator

NHS; Stafford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Stafford is seeking a Receptionist / Care Coordinator for 22 hours per week. You will assist patients, handle appointments, process prescriptions, and support the practice team. Candidates must possess good communication skills and be computer literate. This role requires covering late shifts and working across multiple practice sites.

Qualifications

• Must be computer literate and possess good communication skills.
• Ability to learn new skills quickly and prioritize workload.

Responsibilities

• Dealing with patients and booking appointments.
• Issuing prescriptions and handling patient queries.
• Entering data accurately and relaying messages appropriately.

Skills

Good communication skills

Basic IT skills

Job description

We have a fantastic friendly team and are looking for another member for our reception team.

Helping patients and supporting the team in delivering healthcare is an extremely satisfying and rewarding opportunity.

This post is for 22 hours per week. Our core working hours are 8am-6:30pm and the applicant will be expected to cover at least one late night until 6:30pm.

PLEASE NOTE, some posts attract a high volume of applications, therefore the Practice may close a post early if it is deemed that there are enough applications for the vacancy.

Main duties of the job

Your main duties will include dealing with patients, booking appointments, issuing of prescriptions, answering the telephone, handling and solving all patient queries, entering data accurately, taking messages appropriately and relaying to appropriate member of the team, relaying test results & messages to patients, registering new patients and other general reception and administrative duties. The position can be fast moving at times so the ability to learn new skills quickly and easily and prioritise workload are essential skills. You must be computer literate and possess good communication skills.

About us

We are a rural practice situated in beautiful villages with picturesque views. The practice provides excellent levels of patient care. We have GPs, ANPs, Nurses, Pharmacists, HCAs, a Musculoskeletal Practitioner. The reception team are led by a Clinical Admin Manager. We have an excellent management team structure that includes Partners, Practice Manager, an Operations Manager, Clinical Admin Manager, Clinical Support Manager, Management Assistant - so you will be well supported.

Job responsibilities

JOB TITLE: RECEPTIONIST / CARE COORDINATOR

REPORTS TO: Clinical Admin Manager

Job Responsibilities Include but are not limited to:

Job summary:

Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Provide generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Photocopy as requested

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checkingnames and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments frompatients by telephone and in person.
• Deal with visits/requests

Computer

• Registrations of new patients computer data entry and medicalrecords
• Process patients changes of address computer data and medicalrecords (have knowledge of practice area)
• Process repeat prescription requests in accordance with practiceguidelines

Telephone

• Have working knowledge of telephone/bleep system, during and afterhours
• Cover for telephonist when necessary

OtherTasks

• Ensure building security have thorough knowledge ofdoors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health andother matters. They do so inconfidence and have the right to expect that staff will respect theirprivacy and act appropriately
• In the performance of the duties outlined in this job description,the post-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitivedata

Health & safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice health & safety policy, the practice health & safety manual,and the practice infection control policy and published procedures. This willinclude:

• Using personal security systems within the workplace according topractice guidelines
• Identifying the risks involved in work activities and undertakingsuch activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infectionhazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean,assisting in the maintenance of general standards of cleanlinessconsistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding andpromoting the welfare of children.

Equality and diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues
• Behaving in a manner that is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings prioritiesand rights.

The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, with suchtraining to include:

• Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personaland/or professional development
• Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work

Quality:

The post-holder will strive to maintain qualitywithin the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions,either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhancethe teams performance
• Work effectively with individuals in other agencies to meetpatients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effectivecommunication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communicationand respond accordingly

Contribution tothe implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standardsand guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Requirements

• Basic IT Skills
• Current Driving Licence with own transport as will be required to work across all practice sites - Brewood, Wheaton Aston & Coven.