Receptionist/Call Handler

NHS; Southampton; On-site; GBP 25,000; Full time

Job summary

Join a busy GP Surgery in Southampton as a Receptionist/Call Handler. You'll be the first point of contact for patients and will be responsible for answering calls, managing appointments, and assisting with patient records. Strong interpersonal and customer service skills are essential. Flexible working options are available.

Qualifications

• Experience working in a customer-focused environment.
• Required NVQ 2 in business administration or equivalent.
• Good general education.

Responsibilities

• Answering incoming calls and booking appointments.
• Managing patient records using Systm1.
• Providing administrative support across multiple locations.

Skills

Interpersonal skills

Empathy

Customer service

Education

GCSE Grade 4 or above in English

NVQ 2 in business admin or equivalent

Tools

Systm1

Windows-based packages

Job description

Job summary

We are looking to recruit a Receptionist/Call Handler for our busy GP Surgery in Southampton.

You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record).

The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.

The work will involve working in our call centre and on reception at one of our four sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.

Main duties of the job

Please be advised that you will be working across multiple locations including Royal South Hants Hospital, Adelaide Health Centre, Portswood Surgery and Homeless Healthcare GP Surgery.

To work as part of a team to provide a comprehensive and professional administrative support to Solent GP Surgery.

Providing a reception service including covering out of hours on a rota basis as required.

Answering all incoming telephone calls, booking appointments, dealing with enquiries, and taking messages for staff or providing information to callers as appropriate.

Ensuring all new patients complete relevant paperwork, details are inputted onto TPP Systm1 computer database correctly, and that correct procedures are followed regarding patient notes. Deducting patients as appropriate, printing out summaries and photocopying paper notes.

Filing and retrieving records as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Please note for part time hours the salary will be pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

348-CSS-8572

Job locations

Royal South Hants Hospital

Graham Road

Southampton

Hampshire

SO14 0YG

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Portswood Surgery

7 Belmont Road

Southampton

Hampshire

SO17 2GD

Job description Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Job description Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Person Specification Qualifications Essential

• Good general education.
• Educated to GCSE Grade 4 or above in English or equivalent standard.
• Completion of NVQ 2 in business admin or equivalent proven experience.

Desirable

• RSA 2 word processing/typing or equivalent.
• Completion of ECDL or equivalent.

Experience Essential

• Previous experience of windows based packages, e.g. Word, Outlook, Excel.
• Experience of working with the public in a customer focused environment.

Desirable

• Previous experience of working within the NHS.
• Experience of admin work.

Person Specification Qualifications Essential

• Good general education.
• Educated to GCSE Grade 4 or above in English or equivalent standard.
• Completion of NVQ 2 in business admin or equivalent proven experience.

Desirable

• RSA 2 word processing/typing or equivalent.
• Completion of ECDL or equivalent.

Experience Essential

• Previous experience of windows based packages, e.g. Word, Outlook, Excel.
• Experience of working with the public in a customer focused environment.

Desirable

• Previous experience of working within the NHS.
• Experience of admin work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Royal South Hants Hospital

Graham Road

Southampton

Hampshire

SO14 0YG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Royal South Hants Hospital

Graham Road

Southampton

Hampshire

SO14 0YG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)