Receptionist / Booking Administrator MSK Physiotherapy

Receptionist / Booking Administrator MSK Physiotherapy

This is an exciting opportunity to join our successful admin team based within Physiotherapy Outpatients at Dene Barton Community Hospital, Cotford St Luke. The admin team supports the MSK Physiotherapy Taunton & West Hub which covers Taunton, Minehead, Williton and Wellington.

The ideal candidate will have a great 'can do' approach to their work, as well as a welcoming and friendly personality. Previous experience of working in a reception / booking role would be beneficial. Excellent communication and customer service skills are essential in supporting the team and ensuring our patients receive the best experience while attending or making contact with our department via telephone or email.

Main duties of the job

1. Cover main hospital reception, welcome and check in patients for physiotherapy or redirect patients for other areas of the hospital.
2. Welcome visitors / trades and direct them to appropriate departments.
3. The post holder will be an ambassador for the service being the first point of contact via telephone and / or face to face.
4. Receive referrals for patients who require outpatient treatment.
5. Following protocols process referrals using available EPR: Rio, Maxims.
6. Via telephone and email arrange appointments for patients.
7. Receive telephone calls to the office from patients.
8. Maximise clinic slots and ensure all available slots are filled.
9. Block clinics for clinicians meetings / training sessions / supervision.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life.
• NHS pension scheme for long-term financial security.
• Generous annual leave allowance to recharge and relax.
• A strong focus on career development to help you grow and achieve your potential.

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• Good standard of education at GCSE level.

Experience

• Previous administration / reception / booking experience.
• Working in direct contact with people.

Additional Criteria

• Physically able to take part in hydro evacuation should the need arise.
• Ability to prioritise tasks.
• Clarity of communication when making appointments for patients.
• Ability to learn new skills and systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.