Receptionist - Bank

Integrated Care System; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Job summary

Avery Healthcare is seeking a Receptionist to provide exceptional customer service at their facility in Sheffield. In this role, you'll be the first point of contact for residents and visitors, responsible for answering inquiries, completing administrative tasks, and maintaining the reception area. The ideal candidate will possess excellent communication skills and a friendly demeanor, making a positive impact on resident care in a rewarding environment.

Benefits

Supportive work environment

Opportunities for development

Celebration of employee efforts

Qualifications

• Excellent communication skills, both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and client complaints.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Answer calls, redirect inquiries, and maintain reception area tidiness.
• Complete administrative tasks as required by the General Manager.

Skills

Communication

Problem Solving

Customer Service

Computer Skills

Job description

This is a temporary Receptionist role at Avery Healthcare's facility in Sheffield. The role involves providing professional, high-quality customer service as the first point of contact within the home, as well as completing various administrative tasks to support the General Manager.

Main duties of the job

As a Receptionist at Avery Healthcare, your focus will be to offer professional, high-quality customer service as the first point of contact within the home. You will be responsible for answering the telephone, responding to enquiries, redirecting calls, and recording messages. Additionally, you will complete reception-related administration, maintain databases, and provide administrative assistance as required by the General Manager. You will also be responsible for maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and employees, offering exceptional care across their growing network of over 100 homes. Avery is committed to building a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day; your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, we'd love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff, and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• To be successful in this role, you should have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous exposure to problem-solving and client complaints would also be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.