Receptionist (Band 2) - administration - Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health; Liverpool City Region; On-site; GBP 25,000; Part time

Job summary

A leading foundation in mental health services seeks a part-time Receptionist to provide high-quality reception support. The role requires efficient communication and excellent customer service in a busy environment. Join a dedicated team and contribute to the well-being of the community while developing professionally.

Benefits

27 days holiday plus bank holidays

Opportunities for personal and professional development

Qualifications

• Educated to GCSE level.
• NVQ in Customer Service required.
• Experience in customer service roles.

Responsibilities

• Manage reception duties and assist with room bookings.
• Act as the first point of contact for visitors.
• Ensure a welcoming and professional reception service.

Skills

Customer Service

Initiative

Polite demeanor

Flexibility

AV System Knowledge

Education

GCSE level

NVQ in Customer Service

Job description

Main area administration Grade Band 2 Contract Permanent: Mon - Thu 13:30 - 16; Fri 13:00 - 16:00 Hours Part time - 13 hours per week (Mon - Thu 13:30 - 16; Fri 13:00 - 16:00) Job ref 437-7198151

Site Prestwich Site, The Curve Town Manchester Salary £24,169 per annum pro rata Salary period Yearly Closing 02/07/2025 23:59

Job overview

The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate who will be expected to work quickly, proactively, and accurately in a fast-paced environment to deliver a high-quality and comprehensive service.

The post holder will liaise with a variety of internal and external customers, building excellent working relationships and providing an efficient, effective, and professional reception service.

They will work as part of the Facilities Team, providing flexible support and covering for colleagues when necessary, with full training provided.

Main duties of the job

• Assist with room booking requests/queries via telephone or email, booking rooms on behalf of users and escalating issues to the Manager.
• Use the MICAD Room Booking System to ensure no double bookings occur.
• Cancel and reschedule bookings as needed to prioritize meetings.
• Act as the first point of contact for visitors, ensuring a welcoming and professional attitude.
• Ensure all visitors sign in/out and are identified appropriately.
• Contact staff to announce visitor arrivals.
• Carry out all reception duties accurately and promptly.
• Respond to emails from the 'generic reception' account and handle queries.
• Prepare meeting rooms and ensure AV equipment is functional.
• Liaise with Logistic Team on room layouts and partitions.
• Process parking payments and coordinate with Help Desk Team regarding payments.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services across Greater Manchester and beyond.

Manchester offers a vibrant environment with a rich cultural scene, friendly communities, and opportunities for personal and professional development.

Detailed job description and main responsibilities

Please see attached job description and person specification.

Band: [Details to be clarified based on original document]

Shift pattern includes Saturday (midnight to midnight), weekdays after 8 pm, before 6 am, and all hours on Sundays and public holidays.

Annual leave: 27 days plus bank holidays, increasing to 29 days after 5 years, and 33 days after 10 years.

Person specification

• Educated to GCSE level
• NVQ in Customer Service
• Customer Service experience
• Ability to use own initiative
• Polite, friendly, and professional demeanor
• Experience dealing with complaints
• Previous NHS experience (desirable)
• Ability to handle a busy environment
• Knowledge of AV systems and troubleshooting skills
• Flexible approach and willingness to work additional shifts

Important: All roles require pre-employment checks, including a DBS check. Applicants are encouraged to have a subscription to the DBS Update Service.

We welcome applications from individuals with experience in mental health, learning disabilities, or substance misuse, whether as a service user or carer.

We are committed to safeguarding and promoting diversity within our workforce and encourage applications from underrepresented groups.

Use of AI in applications is monitored, and candidates may be asked to discuss their responses at interview.

We are an approved sponsor for the Skilled Worker visa; eligibility criteria apply.

Relevant experience outside the NHS will be considered in salary calculations. Contact our Recruitment Team for details.

Note: This vacancy may close early if sufficient applications are received.

Employer certification / accreditation badges

This role involves working with vulnerable groups and is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, requiring a DBS check.