Receptionist Band 2

Integrated Care System; Burnham-on-Sea; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Burnham-on-Sea is looking for an enthusiastic and motivated receptionist to join their Administration team. This role requires excellent customer service, administrative, and IT skills, with responsibilities including support across local hospitals. The ideal candidate should be adaptable and have a professional demeanor, capable of managing a busy front desk service. Flexible hours may be available and full training will be provided.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Blue Light Card for discounts

Qualifications

• Must have experience as a receptionist.
• Possess excellent customer service and administrative skills.
• Ability to manage challenging situations calmly.

Responsibilities

• Provide administration support across the departments.
• Act as the initial point of contact for patients and visitors.
• Cope with pressure in a busy environment.

Skills

Customer Service Skills

Administrative Skills

IT Skills

Interpersonal Skills

Communication Skills

Education

Business & Administration Level 2 qualification

Good general standard of education to GCSE level 4

Job description

We are seeking to recruit an enthusiastic and highly motivated receptionist to join our Administration team.

The post will be based at Burnham on Sea War Memorial Hospital and we would consider part time or full time hours you will be required to work flexibly and provide administration support and assistance to other departments and across local cluster hospitals in urgent situations at the direction of the Matron, Senior Sister, and Team Leader with possible weekend working and additional hours may be available will be discussed at Interview.

Full training for the post, and a uniform, available to be discussed at Interview.

If you require further information please contact Donna Morgan, Senior Hospital Administrator 01278 773109

Main duties of the job

Main Duties

You must have previous experience as a receptionist, possess excellent customer service, administrative and IT skills.

We require a conscientious candidate who can cope with pressure, eager to learn and have good communication and interpersonal skills with the ability to provide a friendly and efficient front desk service.

An outgoing personality, approachability and a professional demeanour will be required as you will be the initial point of contact for our patients and visitors.

Please refer to Job description attached for further information on this post and advert requirements.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breath taking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• QUALIFICATIONS & TRAINING
• *Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
• *Evidence of administrative knowledge and skills equivalent to level of qualification.
• *Good general standard of education to GCSE level 4 or equivalent.
• *Knowledge in all clinical computer systems used within the role.

Experience

• *Previous administrative experience and working as part of a team.
• *Previous experience of working face to face with the public in a busy environment, preferably frontline
• *Health Care Sector administrative experience

Additional Criteria

• SKILLS & ABILITIES
• *Excellent interpersonal skills and abilities to communicate at all levels.
• *Excellent telephone manner.
• *Accuracy and attention to detail.
• *High standard of written communication skills with the ability to use e-mail and internet.
• COMMUNICATION SKILLS
• *Evidence of a good standard of Literacy / English language skills
• PLANNING & ORGANISING SKILLS
• *Ability to multi-task and quickly reprioritise when necessary.
• *Ability to manage own workload and work to deadlines.
• *Ability to build good working relationships at all levels.
• *Ability to manage challenging situation in line with Trust protocols.
• PHYSICAL SKILLS
• OTHER
• *Flexibility to cover annual leave and sickness absence across departments to meet the needs of the service.
• *Car driver with a valid driving license or have access to transport with appropriate business insurance in order to travel to other sites to meet the needs of the service.
• *Smart appearance
• *Confident but calm when under pressure
• *Compassionate -- Open minded, treats colleagues, patients, carers and relatives with dignity and respect.
• *Intuitive and caring nature.
• *Flexible and adaptable to meet the needs of the patients.
• *Sympathetic and considerate towards patients, carers and relatives.
• *Act in a way that supports equality and diversity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.