Receptionist - Axess Sexual Health | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major health service provider in Liverpool is seeking a Receptionist to support the Axess Sexual Health service across multiple sites. The successful candidate will be responsible for checking patients in, telephone triage, and providing excellent customer service. Experience with Electronic Patient Record Systems is essential. This role operates Monday to Saturday with flexible shifts.

Qualifications

• Experience with Electronic Patient Record Systems required.
• Strong customer service skills are essential.
• Ability to support basic patient triage needed.

Responsibilities

• Work at reception desks, checking patients in.
• Provide telephone triage for patients.
• Assist in supporting clinics across multiple sites.

Skills

Experience with Electronic Patient Record Systems

Excellent customer service skills

Basic patient triage

Job description

We are looking to recruit a Receptionist to support the Axess Sexual Health service in Liverpool.

The service operates across four sites:

1. Royal Liverpool Hospital
2. The Beat, Liverpool City Centre
3. South Liverpool Treatment Centre, Garston
4. Aintree Hospital (opening soon)

Clinics at Royal Liverpool Hospital and The Beat will be relocating to a new city centre location within the next 12 months. A new clinic will also open at Aintree Hospital.

Specialist clinics for young people, Trans individuals, and those affected by drug and alcohol use are being developed, alongside a new outreach service.

This is an exciting time for sexual health services in Liverpool, with innovations planned to provide world-class care.

The ideal candidate will have experience with Electronic Patient Record Systems, support basic patient triage, and possess excellent customer service skills.

The successful candidate will work across the city centre and Garston sites. Clinics operate Monday to Saturday until 7 pm, with shifts from 8:30-16:30, 10:30-18:30, and 11:00-19:00, depending on service needs.

Liverpool University Hospitals NHS Foundation Trust includes Aintree University Hospital, Broadgreen Hospital, and Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024, aiming to improve patient care. The group employs over 16,800 staff serving the Merseyside community and beyond.

Our hospitals provide a wide range of services, including emergency, regional specialized care, and maternity services at Liverpool Women’s Hospital.

For roles at Liverpool Women’s Hospital, please visit their careers page.

Responsibilities include working at reception desks, checking patients in, and telephone triage.

Please see the detailed job description for more information.

This advert closes on Friday 25 Jul 2025.