Receptionist and Referral Officer

NHS; Birmingham, Sandwell; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare facility in Birmingham is searching for a part-time administrative role involving reception duties and patient management. Candidates should have good communication skills and experience in general administration within a healthcare setting. Applicants who do not hold the Level 3 Business Administrator qualification may also apply, as training can be provided during employment.

Qualifications

• Previous general administration and/or reception experience in a healthcare setting.
• Experience in a customer-focused environment with face-to-face queries.
• Working experience in a hospital emergency department.

Responsibilities

• Clerk and register patients at the Eye Centre.
• Work at the referral office and handle incoming referrals.
• Book follow-up appointments for patients.

Skills

Good communication skills

Customer care experience

Organizational skills

Education

GCSE Grade C or above in English

NVQ Level II in Customer Care/Service

Tools

Windows OS

Job description

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Health Campus in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.

We would welcome applications from candidates who do not hold Level 3 Business Administrator qualification, as this could be offered during employment".

Main duties of the job

The role will involve working on a rotational basis on the Ophthalmology ED reception desk, Outpatient reception desk and the Referral Office.

It will involve greeting patients as the first point of call for the Birmingham Midland Eye Centre.

Clerking and registering patients that have come to the Eye Centre to be seen as an emergency.

Clerking in patients that have come for an outpatient appointment.

Booking follow up appointments for emergency follow up patients.

Working in the Referral office and registering all referrals for Ophthalmology within the 48 hours target period.

Sending these for triage and authorizing all confirmed referrals to enable the booking team to book all new appointments.

The part time role will involve working in our visual function department which will involve clerking patients in and walking patients in.

Booking patients into clinics and providing general administration support.

The successful candidate will have good communication skills, able to speak to patients staff in a polite and professional manner. Have a organized approach to work and have a drive to work in a busy environment and work well as a team player.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.

Job responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.

Person Specification

Experience

• Previous general administration and or reception environment to include experience within a health care setting
• Windows based IT skills (including use of patient information systems) standard Keyboard skills.
• Previous experience of dealing within a customer focused environment including dealing with face to face enquires from the general public
• Previous working experience in a hospital emergency department or assessment unit.

Qualifications

• GCSE Grade C or above (or equivalent) in English.
• Evidence of customer care training or willingness to undertake
• NVQ Level II in Customer Care/Service (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.