Receptionist and Referral Officer

Sandwell & West Birmingham NHS Trust; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A regional healthcare provider in Birmingham seeks a part-time administrator for its Eye Centre. The role involves clerking and registering patients, making appointments, and providing administrative support. Ideal candidates will have strong communication skills, excellent organizational abilities, and the ability to thrive in a busy environment. The organization values diversity and is committed to equal opportunities.

Qualifications

• Candidates do not hold Level 3 Business Administrator qualification can apply.
• Good communication skills required.
• Must be organized and able to work in a busy environment.

Responsibilities

• Clerking and registering patients at the Eye Centre.
• Booking follow-up appointments for patients.
• Working in the Referral office to register referrals.

Skills

Good communication skills

Organized approach to work

Ability to work in a team

Education

Level 3 Business Administrator qualification

Job description

Birmingham and Midland Eye Centre is one of the largest facilities of its kind in Europe. Based at City Health Campus in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.

We would welcome applications from candidates who do not hold Level 3 Business Administrator qualification, as this could be offered during employment.

The role will involve working on a rotational basis on the Ophthalmology ED reception desk, Outpatient reception desk and the Referral Office. It will involve greeting patients as the first point of call for the Birmingham Midland Eye Centre.

• Clerking and registering patients that have come to the Eye Centre to be seen as an emergency.
• Clerking in patients that have come for an outpatient appointment.
• Booking follow up appointments for emergency follow up patients.
• Working in the Referral office and registering all referrals for Ophthalmology within the 48 hours target period.
• Sending these for triage and authorizing all confirmed referrals to enable the booking team to book all new appointments.

The part time role will involve working in our visual function department which will involve clerking patients in and walking patients in. Booking patients into clinics and providing general administration support.

The successful candidate will have good communication skills, able to speak to patients staff in a polite and professional manner. Have a organized approach to work and have a drive to work in a busy environment and work well as a team player.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

We are an equal opportunities employer and welcome applications from all sections of the community.