Receptionist and Administrator

GP Practice Riverside; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Liverpool seeks a Medical Receptionist to join their team. This role involves assisting patients, managing appointments, and undertaking various administrative tasks. The ideal candidate should have strong customer service skills, be able to work in a team, and maintain patient confidentiality. Experience in a GP practice is a plus but not essential.

Benefits

Supportive team environment

Opportunities for professional development

Qualifications

• Excellent customer service and communication skills.
• Ability to work effectively as part of a team.
• Experience working in a GP practice is desirable but not essential.

Responsibilities

• Assist patients in accessing services courteously and efficiently.
• Undertake administrative duties for smooth practice operation.
• Process and issue prescriptions following practice policies.

Skills

Customer service

Teamwork

Confidentiality

Basic IT skills

Tools

EMIS web

Job description

We are looking for a Receptionist to join our friendly, hard-working and forward-thinking team. We have Two full time vacancies based at Riverside Centre for Health L8 6QP and Picton Medical 137 Earle Road L7 6HD

The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice is desirable but not essential.

This is an exciting time to join our organisation. This role is integral to our approach to patient care, both face to face, virtually and on the telephone.

Main duties of the job

The successful candidate will:

• Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.
• Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Undertake a variety of administrative duties in the smooth running of the practice.
• Processing/issuing of prescriptions.
• Maintaining our appointment system.
• Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.
• Processing/distributing mail.
• Various administrative duties - scanning, read coding, completing tasks and summarising patient records.
• Computer data entry/data allocation and collation.
• Initiating contact with/responding to requests from patients.
• Filing and retrieving paperwork.
• Clearing and restocking consultation rooms.
• Keeping patient areas tidy and free from obstructions.

About us

Riverside Centre For Health & Picton Medical centre are both fast-paced GP surgeries.

We have highly skilled clinical staff providing both reactive andproactive care, along with skilled administration and management teams whoprovide essential support to ensure our patients can receive the treatment theyneed.

Much of our focus is on our staff and how we develop our team. We arelooking for new recruits to join our team who are skilled, innovative, love achallenge and who are willing to go the extra mile for patients.

We reward positivity, innovation and hard work. We are continuallydeveloping as an organisation so it is a really great and exciting time to joinour team.

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available(hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to thepractice team and project a positive and friendly image to patients and othervisitors, either in person, online or on the telephone.

Receive, assist and direct patientsin accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Undertake a variety of administrativeduties to assist in the smooth running of the practice including the provisionof secretarial and clerical support to clinical staff and other members of thepractice team where needed.

Facilitate effective communicationbetween patients, members of the primary health care team, secondary care andother associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to beundertaken may include any or all of the items in the following list. Dutiesmay be varied from time to time under the direction of the senior GP or yourSupervisor dependent on current and evolving practice workload and staffinglevels:

Knowledge and use of EMIS web

Processing and issuing ofprescriptions within standard timeframes as per practice policy

Maintaining and monitoring thepractice appointment system

Processing personal and telephonerequests for appointments, visits and telephone consultations and ensuringcallers are directed to the appropriate healthcare professional

Processing and distributing income(and outgoing) mail using Workflow

Taking messages and passing oninformation

Admin duties including scanning, readcoding, completing tasks and summarising patient medical records

Computer data entry/data allocationand collation; processing and recording information in accordance with practiceprocedures

Initiating contact with andresponding to requests from patients, other team members and associatedhealthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultationrooms as required

Monitoring of fridge temperatures

Providing clerical assistance topractice staff as required from time to time, including word/data processing,filing, and photocopying

Keeping patient areas tidy and freefrom obstructions and clutter

Being polite and helpful to patientsand colleagues at all times ensuring that you provide good customer service andmake a good impression

Confidentiality:

In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and actappropriately.

In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They may also have access to information relatingto the practice as a business organisation. All such information from anysource is to be regarded as strictly confidential.

Information relating to patients,carers, colleagues, other healthcare workers or the business of the practicemay only be divulged to authorised persons in accordance with the practicepolicies and procedures relating to confidentiality and the protection ofpersonal and sensitive data.

Health & safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, to include:

Using personal security systemswithin the workplace according to practice guidelines

Identifying the risks involved inwork activities and undertaking such activities in a way that manages thoserisks

Making effective use of training toupdate knowledge and skills

Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and diversity:

The post-holder will support theequality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises theimportance of peoples rights, interpreting them in a way that is consistentwith practice procedures and policies, and current legislation

Respecting the privacy, dignity,needs and beliefs of patients, carers and colleagues

Behaving in a manner which iswelcoming to and of the individual, is non-judgmental and respects their circumstances,feelings priorities and rights.

The post-holder will participate inany training programme implemented by the practice as part of this employment,such training to include:

Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development

Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work.

Quality:

The post-holder will strive tomaintain quality within the practice, and will:

Alert other team members to issues ofquality and risk

Assess own performance and takeaccountability for own actions, either directly or under supervision

Contribute to the effectiveness ofthe team by reflecting on own and team activities and making suggestions onways to improve and enhance the teams performance

Work effectively with individuals inother agencies to meet patients needs

Effectively manage own time, workloadand resources.

Communication:

The post-holder should recognise theimportance of effective communication within the team and will strive to:

Communicate effectively with otherteam members

Communicate effectively with patientsand carers

Recognise peoples needs foralternative methods of communication and respond accordingly.

Person Specification

Experience

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.
• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.