Receptionist and Administrative Assistant

RajasthanTour4u Travel Service; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established educational institution in England is seeking a Receptionist Admin Assistant to manage the reception area and provide administrative support. The ideal candidate should have GCSE qualifications, customer service experience, and strong communication skills. This role offers opportunities for professional development and a competitive benefits package.

Benefits

Professional development opportunities

Competitive rewards and benefits package

Pension scheme with employer contributions

Qualifications

• Qualifications to GCSE level or equivalent.
• Competency in the use of Microsoft Office packages.
• Previous experience in an administrative or front office/reception role.
• Demonstrable customer service experience.
• Good level of interpersonal and communication skills.

Responsibilities

• Presenting the professional and welcoming face of the Academy.
• Responding to queries from parents/carers and the general public.
• Managing the overall appearance of the reception area.
• Contributing to the maintenance of academy information databases.
• Providing general administrative support as required.

Job description

About Us
Harris Garrard Academy is an all-through 318 academy with approximately 1350 pupils on roll and joined the Harris Federation as a sponsored academy in September 2017. The academy is based in Thamesmead in a purpose-built building. We are now on a journey towards Outstanding, led by highly experienced executive principals with proven track records of school transformation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.

Summary
We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Garrard Academy. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.

Main Areas of Responsibility
Your Responsibilities Will Include

• Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
• Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
• Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
• Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
• General administrative duties such as typing, photocopying, filing, collation and distribution of post
• Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
• Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
• Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

Qualifications & Experience
We would like to hear from you if you have:

• Qualifications to GCSE level or equivalent
• Competency in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience
• Good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills
• Commitment to delivering excellent level of professional customer service
• Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• High level of attention to detail and accuracy of work

Professional Development & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits.

Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.