Receptionist/Administrator - Urgent Assessment Services

We are looking for a suitably experienced and motivated person to join our Urgent Assessment Services based at Hartington Unit at Chesterfield Royal Hospital, providing general admin and reception support to both the Mental Health Liaison Team and Crisis Resolution and Home Treatment Team.

It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract.

Main duties of the job

We are looking for a friendly, reliable and flexible person to join our receptionist/admin support team.

Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, signposting and directing and providing general admin support to both the Mental Health Liaison Team and Crisis Resolution and Home Treatment Team.

The role will require independent working with the ability to use own initiative. We are looking for a team player with a pleasant welcoming manner.

You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in an ever-changing environment.

If this sounds like you, we would like to hear from you!

Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.

CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.
• Yearly appraisal and commitment to ongoing training
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Job responsibilities

Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

• Non-judgemental/positive attitude towards service users and carers.
• Ability to accurately input data.
• Experience of using Microsoft computer packages.
• Experience of dealing with telephone enquiries.
• Previous 'front of house' experience.
• Previous clinical team experience.

Skills

• Good standard of spelling and grammatical accuracy.
• Ability to type to RSA II standard (or demonstrable experience).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritise and work to the required standards within defined time limits.

Qualifications/Training

• OCR/RSA II Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience.
• GCSE English Language Grade C or equivalent (evidence required).
• Customer Care training.

Person Specification

Education and Qualifications

• RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience
• Good standard of spelling and grammatical accuracy
• CLAIT or equivalent IT qualification

Experience and Skills

• Recent, relevant experience working in an office
• Organise and prioritise workload
• Diary management
• Organisational and Comunication Skills/interpersonal skills
• Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
• Customer Service
• Front of house/reception experience
• Telephone manner/discretion dealing with sensitive information
• Confidentiality
• Trust Values
• Empathy
• Use of electronic patient records, ie Paris/Systm one
• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

£24,625 to £25,674 a yearper annum, pro rata