Receptionist Administrator - Sexual Health

NHS; Southampton; On-site; GBP 25,000; Full time

Job summary

Join a leading healthcare trust as a Receptionist Administrator in Southampton. In this role, you'll support the Sexual Health Team by providing excellent customer service, managing patient queries, and assisting in administrative support tasks. Ideal candidates will have strong communication skills, relevant qualifications, and a passion for delivering quality service to the community.

Qualifications

• Educated to GSCE C or above in English or equivalent standard.
• Completion of NVQ 2 in Business Admin or equivalent proven experience.
• Completion of ECDL or equivalent.

Responsibilities

• First point of contact greeting patients and visitors and answering telephone calls.
• Support clinical services including scanning, filing, and creating appointment letters.
• Inform electronic patient records system for booking and arriving patients.

Skills

Communication

Customer Service

Administrative Skills

IT Systems

Education

GCSE C or above in English

NVQ 2 in Business Admin

ECDL or equivalent

Tools

Office 365

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist Administrator - Sexual Health

The closing date is 13 July 2025

Are you passionate about making a difference, where you can have a varied workday, and support clinical colleagues to deliver a high-quality service? We are seeking Reception Administrators to join our Sexual Health Team based at Bitterne Health Centre, Southampton (a total of 63.5 hours per week available) and Sexual Health Team based at Crown Heights, Basingstoke (16 hours/week available). You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service.

You will be experienced in admin duties, IT systems, with excellent communication skills and be able to travel to multiple sites in Hampshire. Expenses will be paid for travel.

Various hours available and regular working patterns will be between 8:00am - 8:00pm (6:00pm Friday) Monday to Friday with the occasional Saturday morning.

Whilst we aim to provide all training at your base, there may be a requirement to visit sites in any Solent Sexual Health Service location for the purposes of training.

You may also be required on an ad-hoc basis to provide reception admin cover at any Sexual Health Service location.

Our Sexual Health Service provides Sexual and Reproductive Health and Genito-Urinary Medicine services across Hampshire, Isle of Wight, Portsmouth and Southampton. Visit www.letstalkaboutit.nhs.uk for more information.

Main duties of the job

• Reception
• First point of contact greeting patients and visitors and answering telephone calls from other clinical services.
• Administrative
• Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.
• ICT
• Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.
• To be part of a wider administration team as part of and integrated Sexual Health Service.
• Patient engagement and feedback
• To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Educated to GSCE C or above in English or equivalent standard.Completion of NVQ 2 in Business Admin or equivalent proven experience.Completion of ECDL or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,465 to £24,465 a yearPlease note for part time hours the salary will be pro rata