Receptionist / Administrator - Nights - Build to Rent

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in Manchester sucht einen motivierten Empfangsmitarbeiter für Nachtschichten. In dieser Rolle sind Sie verantwortlich für die Gewährleistung eines sauberen und einladenden Umfelds, die Koordination der täglichen Abläufe und die Bereitstellung eines hervorragenden Kundenservices. Sie werden auch in die Organisation von Bewohnerveranstaltungen eingebunden und tragen zur Schaffung einer dynamischen Gemeinschaft bei. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem lebhaften Umfeld arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Qualifications

• Erfahrung in einer ähnlichen Front-Office-Rolle oder im Kundenservice.
• Gute schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Sicherstellen, dass eine saubere und ordentliche Umgebung für alle Bewohner aufrechterhalten wird.
• Koordinierung der täglichen Abläufe und Gewährleistung einer hochwertigen Servicebereitstellung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisation

Problem lösen

Initiative ergreifen

Education

Gutes Bildungsniveau

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Receptionist / Administrator - Nights - Build to Rent

Receptionist / Administrator Nights Build to Rent

Manchester City Centre

Hours: Shift work, 7.15pm 7.15am, 4 on 4 off

My client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexible lease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.

Their stylish, bright and spacious apartments have outstanding amenities, offering a place to switch off at the end of the day and find a place of calm. Their expertly managed development offers everything needed for a stress-free lifestyle.

Now recruiting for a Front of House candidate to work nights

This is a lone working role.

• Ensure a clean and tidy environment is maintained for all residents and team
• Co-ordinate day-to-day operations ensuring quality service delivery meets and exceeds residents' expectations at all times
• Organise and book maintenance works for residents and the building, ensuring details are communicated to residents
• Manage resident parcels and assist in missing queries
• Raise and process invoices to ensure a smooth operation of payments and deliveries
• Maintain clear communication with residents, contractors, and team on shift
• Monitor security including GDPR compliance, building walks, and access into the building to create a safe environment for all residents and staff
• Report incidents/accidents onto the correct system and inform your manager of any serious reports
• Be proactive and able to use initiative to organise daily operations and have attention to detail on all aspects of the role
• Organise and be involved in resident events whilst creating a dynamic community
• Conduct weekly and monthly Health and Safety checks

Expectation of the role:

• Adhere to the task list provided ensuring full completion for a smooth operation
• Maintain clear communication with a handover to the next RSA on shift outlining any issues
• Be fully compliant with Health and Safety and security processes
• Provide 5-star customer service to all residents
• Follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant

Who we’re looking for:

• Experience of working in a similar front of house role or customer services environment
• A good level of education with strong written and verbal communication skills
• Good level of computer literacy including Microsoft Word, Excel, and Outlook
• Excellent communication skills and able to display sensitivity and understanding of residents' needs
• Excellent customer relations skills, a sense of humour, and plenty of energy and enthusiasm
• Proactive and able to use initiative to enhance the reputation of the building
• Professional presentation, confident and outgoing nature
• Well organised, ability to problem solve and work under pressure
• Able to demonstrate an organised and professional approach and ability to prioritise
• A great team player who takes ownership and responsibility
• A logical thinker who is able to spot errors and resolve issues
• A sound understanding of Health and Safety principles, methods, and assessments (desirable)

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office on (phone number removed)