Receptionist / Administrator / Luxury Cosmetics Clinic

Daytime Healthcare Recruitment Limited; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established cosmetics clinic in Bristol is seeking a full-time receptionist to enhance their friendly team. This role offers the chance to coordinate the clinic's daily operations, ensuring an exceptional patient experience from booking to discharge. Ideal candidates will have recent experience in a similar role within a healthcare setting, showcasing their ability to manage patient records confidentially while delivering outstanding customer service. Join a dynamic environment where your contributions will directly impact patient care and satisfaction, making every day rewarding and fulfilling.

Qualifications

• Experience in a clinic or healthcare setting is essential.
• Strong organizational and customer service skills are required.

Responsibilities

• Coordinate the smooth running of the clinic and ensure patient satisfaction.
• Provide administrative support and manage front of house services.

Skills

Receptionist experience

Patient administration

Customer service

Organizational skills

Tools

Booking systems

Job description

Receptionist / Administrator / Luxury Cosmetics Clinic

Daytime Healthcare are assisting an established Cosmetics Clinic in Bristol, who are seeking a full time receptionist to join their friendly team.

You will need to have some recently Receptionist or Patient Administrator experience within a Clinic, Hospital or other Healthcare related organisation. Also you must be able to start ASAP (in March / no notice period).

DUTIES

1. Coordinate the day-to-day running of the clinic ensuring the smooth and efficient patient journey at all times.
2. Assist with the handling of admin/patient issues.
3. Ensure high productivity and efficiency of each clinic: maximising the use of booking systems to provide a smooth appointment booking service that works seamlessly for patients, clinicians and colleagues.
4. Routinely monitor and assess clinic performance against targets (with support from practice manager).
5. Continually measure, review and develop systems to ensure the patient experience is exemplary.
6. Providing full secretarial and administrative support, including front of house cover to reception.
7. Ensure excellent customer service is provided to all service users in a friendly and reassuring manner including providing procedural advice as appropriate.
8. Maintain excellent patient records ensuring confidentiality, in line with GDPR legislation including adding relevant notes, histories, operation records, discharge summaries etc to ensure that a contemporaneous record of the patient pathway is recorded.
9. Assist with the billing and credit control of all patient interactions.
10. Assist with administrative stock ordering.
11. Provide full reception duties including scheduling appointments, receiving site visitors and managing front of house services.