Receptionist Administrator - Emergency Department - Bournemouth

University Hospitals Dorset NHS Foundation Trust; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Bournemouth is seeking Receptionists to join their busy Emergency and Urgent Treatment Care Department. The ideal candidates should possess excellent communication and customer service skills, and be able to work flexibly across various locations. This role involves providing essential support to patients and clinical staff and managing workloads in a demanding environment. Applications are welcomed from all suitably qualified persons and minority groups.

Qualifications

• Good communication skills and ability to work under pressure.
• Experience working with the general public with good customer care.
• Ability to handle confrontational situations effectively.

Responsibilities

• Provide reception and administrative support to patients and clinical staff.
• Manage workload and prioritize tasks in a demanding environment.
• Work flexibly across Trust locations.

Skills

Communication skills

Clerical skills

Keyboard skills

Customer service skills

Ability to manage workload

Team player

Job description

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

Please note the following requirements as part of your application:

• What personal qualities/attributes do you have that you feel will be beneficial to this post?
• Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills.
• Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form, limited to 150 words per question. Failure to answer these questions will result in your application not proceeding to the shortlisting stage.

The ideal candidate will possess good IT skills, excellent customer service skills, the ability to manage their own workload, and effectively prioritize tasks. They should be able to work within a demanding environment, demonstrating a confident approach to difficult situations, and be an excellent team player with good communication skills.

As University Hospitals Dorset, we are a three-site acute trust with 'university hospital' status through our partnership with Bournemouth University. We offer highly regarded health services, employing some 10,000 staff, and have an annual budget of £730m. Our ambitious £250m estates programme is delivering state-of-the-art facilities to meet current and future healthcare needs.

We are committed to having a diverse workforce and welcome applications from minority groups. We are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes. Our values define who we are as #TeamUHD, underpinning everything we do, and defining how we treat our patients, visitors, and each other.

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands. COVID-19 vaccination is encouraged, but not a condition of employment. Internal candidates will be appointed to UHD terms and conditions if they voluntarily change jobs.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.