Receptionist/Administrator - East Surrey Division

Integrated Care System; Tandridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a part-time Administration Assistant based in Tandridge. The role involves providing effective administrative support to ensure smooth service delivery within Primary Care. Candidates should have good communication skills, experience with NHS systems, and the ability to work flexibly. Strong organizational skills are essential to manage diverse tasks effectively. This position offers benefits including NHS pension and annual leave.

Benefits

NHS pension scheme

Minimum 27 days annual leave

Employee discounts and benefits

Education and career pathways

Wellbeing support

Qualifications

• Proven experience with administrative and organizational tasks.
• Ability to manage and prioritize workload effectively.
• Professional approach with a strong team player attitude.

Responsibilities

• Provide flexible admin support for the service.
• Manage and prioritize workload alongside the team.
• Collaborate with divisions and support teams for service delivery.

Skills

Effective communication

Administrative skills

Interpersonal skills

Good telephone manner

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

Knowledge of medical terminology

Experience within NHS/General Practice

Job description

Modality Partnership East Surrey Division has a part-time (20 hours per week) vacancy for an Administration Assistant. The postholder will be based at Townhill Medical Practice to provide a flexible, comprehensive admin resource to support the team in the provision of service delivery. Dealing with clinical and non-clinical colleagues in an efficient and polite manner. Undertake a variety of administrative duties to assist in the smooth running of the service in accordance with procedures, protocols, and timescales. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality administration service. The postholder will be committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to manage and prioritise the workload along with the wider team. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a patient facing role as you will provide back-office administrative support to the division. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

About us

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction.

All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Job responsibilities

Please refer to thesupporting documents section to retrieve the JD detailing the coreresponsibilities of this role.

You will love thisjob if you have a passion for helping and interacting with patients to provideand process information in response to enquiries. You will also be able toenhance your computer skills by using MS Word, Outlook, Excel and otherrelevant software packages.

If you feel this isthe ideal career and looking for a daily challenge, we welcome an applicationfor you to join our growing team of likeminded people.

Please note Modality Partnership reserves the right to close thisvacancy at any time during the advertising period.

Pre-employment

As part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.

Right to work checks

All applicants invited for interview will need to prove theirright to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, onemust be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Knowledge

• MS Word, Outlook, Excel and other relevant software packages.
• Medical terminology.
• NHS systems.
• Knowledge of/experience from within NHS/General Practice.

Personal Qualities

• Professional approach to work.
• Good telephone manner.
• Strong team player.
• Responsive and positive outlook.

Skills

• Excellent listening, communication and interpersonal skills.
• Accurate typing and word processing.
• Administrative and organisational skills.
• Ability to follow policies, practices and protocols.
• Computer-literate and adaptable in using different software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.