Receptionist / Administrator (Clinical support team)

St Johns Medical Centre; Altrincham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare practice in Altrincham is seeking a Receptionist / Administrator to join their clinical support team. The role focuses on providing assistance to the practice, managing patient appointments, and ensuring a friendly and professional environment. Ideal candidates will have experience in customer service and handling high call volumes. The position requires flexibility and teamwork. This role is vital for facilitating smooth operations within the healthcare setting.

Qualifications

• Flexible approach to undertaking a variety of tasks.
• Experience of answering telephone calls in a high call volume environment.
• Experience of customer service in a clinical setting.

Responsibilities

• Assist patients in accessing appropriate services.
• Manage appointment bookings, amendments, and cancellations.
• Process repeat prescriptions and maintain patient confidentiality.
• Perform data entry for patient records and other administrative tasks.

Skills

Flexible approach to tasks

Experience in high call volume environment

Customer service skills

Teamwork experience

Experience in NHS environment

Clinical systems knowledge (Emis web, Docman, Accurx)

Job description

Receptionist / Administrator (Clinical support team)

To providegeneral assistance to the practice team and project a positive and friendlyimage to patients and visitors, either in person or via the telephone.Welcome, assist and direct patients in accessing the appropriate service orhealthcare profession in a courteous, efficient, and effective way.

Main duties of the job

Dealingwith appointment, home visits and telephone requests.

Booking,amending, and cancelling patient appointments

Processingof repeat prescriptions in accordance to practice guidelines.

Initialcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providers.

Filingand retrieving paperwork

Takingmessages and passing on information

Keepingthe reception area tidy and free from obstructions and clutter

Bringin path lab results and re-allocate where necessary.

ImportGP to GP records.

Actionadmin emails and internal messages

Actionmastercall out of hours reports

Enternew patients onto the system.

Enterchange of address, name changes to the system

Actionon-line registrations

ActionMother and baby discharges

Medicalrecords for insurance companies

Carryout data entry for patient records.

Receivenew patient paper notes from the health authority and entering them onto thesystem.

Scanningof post onto patient records

Coding

Emailingof sicknotes, referrals to patients and hospitals

Completingtasks sent from internal users.

Ensurepatient confidentiality is kept at all times.

Completeannual mandatory training.

The abovelist of duties is not exhaustive and may be subject to change as deemednecessary.

About us

St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester.

We have a clinical team of 9 GP Partners, 5 Salaried GP's, 4 Practice Nurses, 2 HCA's & 1 Phlebotomist, all supported by a large reception and admin team.

Job responsibilities

St Johns Medical Centre

31-33 Market Street

Altrincham

WA14 1PF

Job Title: Clinical Support Team

Reports to: Operations Manager / Office Manager

Job summary:

To providegeneral assistance to the practice team and project a positive and friendlyimage to patient and other visitors, either in person or via the telephone.Welcome, assist and direct patients in accessing the appropriate service orhealthcare profession in a courteous, efficient, and effective way.

Person Specification

Experience

• Flexible approach to undertaking a wide variety of tasks
• Highly Motivated
• Experience of answering telephone calls in a high call volume environment
• Experience of working as part of a team
• Experience of Customer service
• Experience of working in a busy NHS environment
• Experience of clinical systems, Emis web, Docman and Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.