Receptionist / Administrator Apprenticeship - Guildhall Surgery

Apprenticeships; Sudbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A small rural General Practice, Guildhall Surgery, is seeking a Receptionist / Administrator Apprentice to support their administrative teams. This is a fantastic opportunity to develop customer care skills while studying towards a Level 2 Customer Service Practitioner qualification. The role promises a supportive environment and potential for permanent employment after training completion.

Benefits

Enrolled in NHS Pension Scheme

Qualifications

• GCSE Maths and English at grades 4 or above.

Responsibilities

• Answering calls from patients and signposting to appropriate clinicians.
• Processing clinical documentation and prescription requests.
• Maintaining high standards of infection control procedures.

Skills

Customer care skills

Initiative

Education

GCSE Maths and English at grades 4 or above

Job description

Receptionist / Administrator Apprenticeship - Guildhall Surgery

0 Likes

Home Explore Receptionist / Administrator Apprenticeship - Guildhall Surgery

About

The Guildhall Surgery is a small rural General Practice with approximately 5,300 patients. We have 2 General Partners supported by a team of nursing and administrative staff. We treat patients for all aspects of general health care, including minor illness, long-term conditions, urgent on-the-day treatment, and minor surgery.

We operate under a General Medical Services Contract with a list size of about 5,400 patients. Located in the beautiful town of Clare, our small practice has a welcoming, family-like atmosphere. Our administrative team is supportive and friendly, and we are looking for someone to support both the Reception and Administrative teams.

Day-to-Day Duties:

• Answering calls from patients and signposting to appropriate clinicians.
• Processing clinical documentation received by post and electronically.
• Processing prescription requests and summarising patient records to ensure accuracy and tidiness.
• Scanning notes into patient records.
• Maintaining high standards of infection control procedures.
• Managing your workload and time effectively.
• Monitoring and processing surgery emails.
• Communicating with the admin and clinical teams.

Entry Requirements:

GCSE Maths and English at grades 4 or above.

Skills Required:

• Customer care skills
• Initiative

Training Provided:

The successful candidate will study the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Additional Considerations:

You will be enrolled in the NHS Pension Scheme. The role involves the use of Display Screen Equipment for extended periods. A self-assessment will ensure a comfortable working environment. Occasionally, you may need to handle dissatisfied patients. The environment is busy and fast-paced.

Past apprentices have been offered permanent contracts upon completing their training.

Closing Date:

The closing date for applications is 31/07/2025.

West Suffolk College is an ambitious vocational and academic college, located in the heart of Bury St Edmunds, committed to providing outstanding education to all students.