Receptionist/Administrator

Integrated Care System; York; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare provider in York is seeking a Receptionist/Administrator to support the Neurology Department. You will be the first point of contact for patients, ensuring a warm welcome and providing essential administrative support. The ideal candidate possesses excellent communication skills and a positive attitude. Previous experience in healthcare is desirable but not essential. This role offers opportunities for development and a supportive work environment.

Benefits

NHS Pension Scheme

27 days holiday, rising to 33

Learning and development opportunities

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Excellent communication skills with a kind, empathetic approach.
• A positive team player with a can-do attitude.
• Previous experience in a healthcare or reception setting would be desirable but is not essential.
• Confidence using computer systems and managing administrative tasks.

Responsibilities

• Meeting with patients on reception, and helping with appointments and queries.
• Use the e-referral software to process new patient referrals in the required time frame.
• Monitor all the departmental email inboxes.
• Receive general enquiries from patients, visitors, and staff.

Skills

Excellent communication skills

Empathetic approach

Positive team player

Confidence using computer systems

Education

GCSE Level or equivalent

Tools

e-referral software

Job description

Go back York and Scarborough Teaching Hospitals NHS Foundation Trust

Receptionist/Administrator

The closing date is 27 August 2025

We're looking for a friendly and proactive individual to become a key part of our team as a Receptionist/Administratorwithin the Neurology Department at York Teaching Hospital.

As the first point of contact for patients, families, and visitors, you'll play a vital role in ensuring a warm and professional welcome to our service. You'll provide essential administrative support to help our department run smoothly and efficiently.

What We're Looking For:

Job summary

We're looking for a friendly and proactive individual to become a key part of our team as a Receptionist/Administratorwithin the Neurology Department at York Teaching Hospital.

As the first point of contact for patients, families, and visitors, you'll play a vital role in ensuring a warm and professional welcome to our service. You'll provide essential administrative support to help our department run smoothly and efficiently.

What We're Looking For:

• Excellent communication skills with a kind, empathetic approach

• A positive team player with a can-do attitude

• Previous experience in a healthcare or reception setting would be desirable but is not essential

• Confidence using computer systems and managing administrative tasks

This is a fantastic opportunity to be part of a supportive and dynamic team, making a real difference to the patient experience.

To learn more about the role and what we're looking for, please read the full Job Description and Person Specification attached to this vacancy.

Main duties of the job

The successful candidate will provide a range of basic Clerical support, including:

• Meeting with patients on reception, and helping with appointments and queries
• Use the e-referral software to process new patient referrals in the required time frame
• Monitor all the departmental email inboxes.
• Receive general enquiries, which could be as the first point of contact including, patients, visitors, staff and others.

About us

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of provider

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualification and knowledge

Essential

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Computer literacy skills to RSA2, NVQ 2 or equivalent

Desirable

• Experience of dealing with confidential information
• Previous Administrative experience in an NHS environment
• Administrative experience (1 year minimum)
• Experience working in a Receptionist capacity

Skills

Essential

• Possess sound communication skills
• Able to function effectively as part of a Team
• Able to organise and prioritise own workload
• Have the ability to exercise initiative

Personal Attributes

Essential

• Self-disciplined/motivated
• Empathetic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Teaching Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)