Receptionist\Administrator

NHS; Shepton Mallet; On-site; GBP 24,000; Full time

Job description

To work as part of the administration team providing comprehensive administration/reception services including phone duties, data input, scanning, manage and receive telephone calls and messages, always ensuring effective communication and courtesy, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the reception. The post holder will act as an ambassador for the service and will be the first point of contact and requires a great deal of flexibility.

To provide administration and reception specific duties and to support and give assistance to other departments as required due to service needs at the direction of the Administration Team Leader/Senior Administrator Matron or Senior Sister.

Although based in Shepton Mallet there may be a requirement for travel to Frome Community Hospital and West Mendip Hospital in Glastonbury, though this will be by exception and after discussion with the Senior Administrator.

This is a Band 2 entry level position with progression to Band 3 on completion of all competencies.

Main duties of the job

The entry level for this position is to provide reception cover on the main desk and Urgent Treatment Centre within the hospital. This will involve being the first point of contact for anyone visiting the hospital, dealing with all enquiries, answering the phone, booking patients in to UTC and outpatient appointments and having sight of personal medical information regarding friends or relatives and maintaining confidentiality.

The opportunity to progress to a Band 3 administrator will involve supporting the senior administrator with financial matters such as petty cash, ordering, issuing staff ID cards and managing the volunteering team.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Job responsibilities

Please see attached Job Descriptions & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• Evidence of administrative knowledge and skills equivalent to level of qualification. Good general standard of education to GCSE level 4 or equivalent. Excellent IT skills, i.e. Microsoft Word, Excel.
• Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agreed time scale.

Experience

• Previous administrative experience and working as part of a team. Previous experience of working face to face with the public in a busy environment, preferably frontline.
• Health Care Sector administrative experience.

Additional Criteria

• Excellent interpersonal skills and abilities to communicate at all levels. Excellent telephone manner. Accuracy and attention to detail. High standard of written communication skills with the ability to use e-mail and internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,615 a year progressing to Band 3 on completion of training.