Receptionist / Administrator

We are looking to recruit a confident, friendly, enthusiastic and hard-working staff to join our reception and admin teams at a Preston-based GP surgery. It is an exciting time to join us when we have recently relocated to a much bigger and better premises in Brownedge Road, Lostock Hall and our patient list, staff team and range of services are expanding. The historic building is a lovely place to work, with spacious consulting rooms and offices and a beautiful garden setting.

We are looking for reception staff who enjoy a busy and demanding role on the frontline, welcoming patients to the practice and are able to calmly manage a high volume of telephone calls. And admin staff used to working efficiently, accurately and respecting confidentiality in a professional, focused environment.

Main duties of the job

We want to recruit someone who can demonstrate from their previous experience that they have excellent skills in communication, accurate and methodical computer data inputting, team work and customer / patient care.

You must feel comfortable using on-screen booking and data systems. Our clinical system is EMIS Web and preference will be given to applicants with an experience of using this system previously in a GP surgery.

Some experience of managing or processing patient referrals would be a distinct advantage.

About us

We like to think of ourselves as a friendly organisation that cares for its staff. We are ambitious, growing and developing, but not so large that relationships with staff become impersonal. We like to create a pride in the building and its history, our place in the community, a passion for developing staff and patients through wellbeing as well as medicine and a focus on enjoying life, culture, nature and our families.

Job responsibilities

Administrator

1. To code additions to the patient record according to agreed procedures.
2. To undertake data / patient note tasks as directed by clinicians and the Practice Manager.
3. To process referrals according to set procedures in a timely and accurate manner.
4. To assist with the processing and return of requests for medical records and reports.
5. To assist in preparing and issuing letters to patients and other agencies.
6. To offer patients an appointment booking service, by phone and face-to-face, in a polite, helpful and professional manner.
7. To administer the computerised appointment booking system.
8. To answer patient and staff enquiries with the support of other practice staff as necessary.
9. To prepare repeat prescriptions in accordance with the practice policies and protocols.
10. To undertake all tasks associated with the day-to-day running of the computer and telephone systems in relation to patient appointments and enquiries.
11. To open up the premises when required at the start of the day and make all necessary preparation to receive patients. To secure the premises at the end of the day.

Person Specification

Qualifications

• GCSE, NVQ or equivalent qualifications to demonstrate literacy, numeracy and basic computer skills.
• Certificates for training in a health context e.g. infection control, data security, equality and diversity, chaperoning.
• Customer care and IT training certificates.

Experience

• Working with patients or residents in a health or care setting.
• Experience of using computerised data systems.
• Telephone work in a customer / patient context.
• Working at a GP practice.
• Using EMIS patient system or a close equivalent.
• Experience of processing referrals for patients or residents.
• Ability to demonstrate empathy and understanding for vulnerable people.
• Ability to communicate and negotiate with someone who is stressed and anxious.
• Ability to prioritise and follow complex protocols.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.