Receptionist/Administrator

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent healthcare organization in Poole is seeking an enthusiastic individual for a part-time Outpatients Admin position. The role involves managing patient appointments, handling telephone queries, and facilitating online support groups. Candidates need strong organizational skills and commitment to high-quality service. Work hours are Wednesday to Friday, 12:00 to 17:00, offering an opportunity to contribute to an efficient healthcare service.

Qualifications

• Highly organized with excellent communication skills.
• Commitment to delivering a customer-focused service.
• Experience managing diverse work streams.

Responsibilities

• Manage telephone queries and patient appointments.
• Act as first point of contact for patients and visitors.
• Assist with administration of Online Support Groups.
• Create and print Information Leaflets and monitor supplies.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Team cooperation

Job description

We are looking for an enthusiastic member of staff to join the outpatients Admin team at The Outpatients Department, Alderney Hospital. The role includes:

• Dealing with a range of telephone queries, covering reception, arranging appointments, managing patient correspondence, data inputting, and problem solving.

You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer-focused service. This is a very busy department, and you will be required to effectively manage multiple and diverse work streams.

This is a part-time post of 15 hours per week working Wednesday, Thursday, and Friday from 12:00 to 17:00.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Applications from candidates requiring current Skilled Worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

The main responsibilities include:

• Working cooperatively as a team to provide a comprehensive, high-quality, and efficient medical records and outpatient service.
• Acting as a first point of contact, on the telephone or face-to-face, for patients, visitors, and healthcare professionals.
• Utilizing good clerical, organizational, communication, and interpersonal skills.
• Assisting with the administration of Online Support Groups, including sending out email links, maintaining a Waiter’s List, and dispatching relevant packs to patients.
• Creating and printing Information Leaflets and Stationery, and monitoring stationery supplies.

At Dorset HealthCare, we’re committed to empowering people through outstanding, joined-up healthcare services. We operate 12 community hospitals, specialist inpatient facilities, and a wide range of community and mental health services for nearly 800,000 people.

We are proud of our achievements, including a 2019 'outstanding' CQC rating, and high patient and staff satisfaction scores. We offer diverse working locations across Dorset, and our 7,000-strong workforce is dedicated to excellence, compassion, and expertise.

We promote an inclusive workplace that celebrates diversity and equal opportunities. Join us to challenge yourself, build a career, and contribute to our vision of continuous improvement.

For further details or informal visits, contact:

• Name: Victoria Gunn
• Job title: Outpatients Admin Lead
• Email: [e-mail]
• Telephone: [phone] (between 10:00 and 16:00)