Receptionist/Administrator

Integrated Care System; Plymouth; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local health care provider is seeking a part-time Receptionist/Administrator in Plymouth. The role involves providing administrative support, managing reception duties, and maintaining patient data. Candidates should hold an NVQ 2 in a relevant IT/Admin subject and have strong computer skills. Flexible work will be required to support a busy team, ensuring an efficient service for patients.

Benefits

Ongoing training and development

Access to NHS Pension Scheme

Qualifications

• At least two years of experience in an administrative environment using computerized data systems.
• Ability to prioritize own workload and work effectively as part of a team.
• Good understanding of confidentiality and data protection legislation.

Responsibilities

• Provide daily administrative support to the CAMHS service.
• Manage reception duties and maintain records and data inputting.
• Arrange and book clinical appointments as necessary.

Skills

Communication Skills

Organizational Skills

Computer Skills

Ability to Work Under Pressure

Education

NVQ 2 in relevant IT/Admin

Good general education to GCSE level

Tools

Microsoft Office

SystmOne

Job description

An exciting opportunity has arisen for part time enthusiastic, reliable and motivated Receptionist/Administrator, based at Revive, Mount Gould Hospital. The successful applicant would be required to work full time on Monday, Tuesday and Friday.

We are looking for someone who will enjoy working as part of a busy team and who will remain calm under pressure.

The successful candidate will need to demonstrate a good level of education to NVQ2 in relevant IT/Admin or the equivalent level of qualifications or experience. Good computer skills are essential for this role.

Applicants should demonstrate a mature and responsible attitude, be proactive and be able to use their initiative.

Main duties of the job

To be responsible for providing daily administrative support to the CAMHS service ensuring business priorities are met for example: reception duties, maintaining records and data inputting.

To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.

Working proactively to support the CAMHS teams.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager

Please note that this role is not eligible for sponsorship under the Skilled Worker route

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7-day service.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job responsibilities

Providesupport to customer and visitor reception areas, acting as the first point ofenquiry and sign posting individual to relevant information / service.

Arrangeand book clinical appointments, in liaison with clinical staff, secretaries andpatients.

Maximisethe use of electronic systems to enable effective management of the servicearea such as SystmOne patient record system, Microsoft Office, Excel andscanning devices.

Tomonitor and respond to emails on behalf of CAMHS in a timely manner.

Telephonecalls to patients on behalf of the CAMHS clinicians.

Tomaintain accurate and timely electronic and hard copy information using organisational systemsas directed and in line with policies.Supporting operational staff to access management information,electronic and hard copy.

Ableto work on own initiative, prioritising work within defined policies andprocedures to set timescales.

Promotethe image of the department, checking that notices and leaflets are up to date& well presented.

Ensure that allcomplaints, compliments, concerns, comments, and suggestions are appropriatelyrecorded, and where possible resolved within level of role or escalatedappropriately.

Liaise withfamilies and clinicians to ensure prescriptions are issued and collected in atimely manner, whilst following current policy.

Collect and prepare information for service area users with supportof line manager.

Becompliant with the Data Protection and record management policies andprocedures with reference to confidentiality and safeguarding issues.

Beproactive and contribute ideas for improvement in the way the service isdelivered.

Ensurethat all office support services e.g., post, email, filing, and photo copyingare delivered in a timely manner.

Demonstrateown activities to new or less experienced employees.

Monitor stock e.g.,stationery and order supplies and equipment as required within the businessarea

Physical Effort:Frequentsitting & standing. Inputting at a keyboard for most of day, frequent lighteffort to lift

Mayhave to occasionally move presentation equipment and office supplies or clinicconsumables.

Mental Effort:Frequent concentration is required wheninputting into patient systems, typing documents, making appointments &processing records with a need to ensure accuracy

Emotional Effort:Therewill be some exposure to service users who may exhibit difficult, challengingbehaviours and emotional outbreaks.

Working conditions:Exposureto unpleasant conditions is rare/occasional. May be exposed to verbalaggression from patients. Will use VDU for high proportion of time. The flexible nature of the job may require post holderto move within the team or within the wider organisational setting as requiredand undertake similar duties

Working together

Be straightforward in our dealings with each other and buildrelationships

Listen to others and explain the decisions we have made

Recognise and remove barriers to action

Create an open and positive learning culture

Learn from mistakes & ask others for support where necessary

Be aware of ones own behaviour, values, attitudes, strengths andweaknesses.

Ability to reflect on ones behaviour and change them.

Uphold the values and be proud to be part of the organisation and ensure appearance isprofessional & name badge visible

Act With Integrity

Be honest and do what you say you will do

Take responsibility and be accountable for your actions

Guard and build the organisations reputation

Consider the human and social impact of our work

Treat everyone in a friendly,courteous manner; smile &make eye contact

Building Success Together

Be compassionate and accepting of others.

Be straightforward in our dealings with each other and buildrelationships

Listen to others and explain the decisions we have made

Agree on our goals and see them through

Treat each other with dignity and respect

Learn from each others experiences

Understand and recognise each others contributions of being ofequal value

Be prepared to challenge the status quo

Contribute to the organisations success

Stretch the boundaries of personal performance

Look for better ways of working to achieve improvements

Caring for patients

Aim to meet the needs of our patients and partners in care

Use initiative to enhance care in innovative and imaginative ways

Provide a high quality and safe service for patients

Maintain privacy and ensure confidential information is kept safe

Question poor practice, process & behaviour

Health andSafety at Work and Infection Control:

The post holder is required to take reasonable care for his/her ownhealth and safety and that of other persons who may be affected by his/her actsof omissions. The post holder is also required to ensure that all staff underhis/her control adheres to relevant statutory regulations, Livewell Southwestpolicies, department safety procedures, COSHH.

Additionalinformation for all posts

The post holder is required to comply with allrelevant policies and procedures pertinent to their post. Current versions canbe found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

Health andSafety at Work and Infection Control:

The post holder is required to take reasonable care for his/her ownhealth and safety and that of other persons who may be affected by his/her actsof omissions. The post holder is also required to ensure that all staff underhis/her control adheres to relevant statutory regulations, Livewell Southwestpolicies, department safety procedures, COSHH.

Additionalinformation for all posts

The post holder is required to comply with allrelevant policies and procedures pertinent to their post. Current versions canbe found on the intranet or via your manager. Theareas listed below are those Livewell Southwest currently places particularemphasis on. Failure to follow correct policies and procedures may result indisciplinary action.

In Accordance with the Risk Management Strategy, employees willparticipate, whenever required, with the risk management process. They willsupport line managers by attending mandatory and statutory training, completingincident/accident forms for every adverse event or near miss that occurs,report all defects and complaints, and communicate any dangerous situation toindividuals potentially at risk.

Health and Safety at Work:

You must co-operate with those in authority and others in meeting thestatutory requirements and in following policies and procedures. A copy of the Health and Safety Policy isavailable from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at WorkAct 1974 you have a duty to take reasonable care to avoid injury to yourselfand to others affected by your work activities.

You will be notified where your post carries a requirement forimmunisation.

You may berequired to be able to undertake physical intervention training and participatein physical intervention as part of a physical intervention team and BLS.

Infection Control:

LivewellSouthwest is determined to eradicate healthcare-acquired infection and puts agreat deal of emphasis on the responsibility of all staff to ensure their ownpersonal and others compliance with Infection Control (including Hand Washing)Policies.

All staff must complywith infection control policies and guidance, attend relevant updates andreport issues of concern to their immediate line manager (if no action orexplanation received, then it is the individuals responsibility to escalatetheir concerns to the Director of Operations or Chief Executives Office).

Safeguarding Children and Adults:

All employees have a duty to safeguard and promote the welfare ofchildren and adults and are required to act in such a way that always safeguardstheir health and wellbeing. Familiarisation with and adherence tonational and local safeguarding adults and children's policies is an essentialrequirement upon all employees. Livewell Southwest has specific safeguardingpolicies and in addition, employees also have a responsibility to practice andwork within the multi-agency policy developed by the Safeguarding Adults Boardand the Safeguarding Children Board. Staff are also required to participate inrelated mandatory/statutory training.

Sustainabilityand climate change:

All staff areexpected to take responsibility for the reduction of carbon emissions withintheir area of the organisation. In particular this may relate to reducingenergy consumption, making low carbon travel choices, consideration of goodsand services being purchased, and waste reduction.

Other:

This Job Description is not exhaustive and may changeas the post develops, but such change will not take place without consultationbetween the post holder and his/her manager.Job descriptions should be reviewed at least annually at the appraisal meeting.

Livewell Southwest has adopted NO SMOKING and NOALCOHOL policies for staff, which applies to all posts. Details of the policyare available on request and will be included in the statement of main termsand conditions of service of staff appointed.

Person Specification

Experience

• At least two years experience of working in an administrative environment using computerised data systems.
• Experience of team working
• Experience of working in a health or social care office environment.

Qualifications

• Educated to NVQ 2 in a relevant IT/Admin subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
• Good general education to GCSE level or equivalent
• Intermediate word processing, MS Office Word and Excel
• Minimum typing speed of 40wpm
• Computer/Word processing qualifications to NVQ II or equivalent
• ECDL

Skills & Abilities

• Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
• Ability to prioritise own workload
• Ability to work effectively as part of a team.
• Able to use own initiative and to know limitations of own role and knowledge
• Organised, efficient and accurate
• Flexible and adaptable willing to learn new skills

Knowledge

• At least two years working knowledge of Microsoft Office including Word and Excel
• Good understanding of confidentiality
• Ability to use Business applications and record systems
• Knowledge of patient administration system
• Understanding of Data Protection legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.