Receptionist/Administrator

TN United Kingdom; Oxford; On-site; GBP 26,000; Full time

Job description

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Bupa Health Centre, 7600 The Quorum, Alec Issigonis Way, Oxford, OX4 2JZ

Permanent, full-time

£25,250 per annum

40 hours per week with excellent benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.

Role Overview

You shall ensure all reception and administrative activities in our Bupa centre are carried out efficiently and effectively. You’ll also contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

What you’ll do:

1. Greeting and welcoming customers and supporting the customer journey throughout the centre right through to a thorough checkout.
2. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
3. Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
4. Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
5. Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
6. Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure.
7. Monitor stocks and order goods when required and process invoices/delivery notes as per Bupa policy.
8. Play an active part in ensuring well-presented facilities through proactivity and effective escalation as and when required.

What you’ll bring:

1. GCSE level or equivalent
2. PC literate – proficient in MS Office packages
3. Excellent communication (written and verbal) and interpersonal skills
4. Knowledge of Medical Terminology (desirable)

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Administrator/Receptionist, you’ll be eligible for:

1. Equivalent to 25 days holiday per year pro rata, increasing through length of service, with option to buy or sell
2. Bupa health insurance as a benefit in kind
3. An enhanced pension plan and life insurance
4. Support with travel costs via a season ticket loan or cycle2work
5. Various other benefits and online discounts

Why Bupa:

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.