Receptionist/Administrator

NHS; Nottingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Nottingham is seeking a part-time receptionist/administrator to join their team. The role involves handling patient appointments and providing administrative support, requiring strong communication and interpersonal skills. Ideal candidates will have previous experience in a reception role and possess good general education. This position is for 29 hours per week, and training on the clinical system will be provided.

Qualifications

• Strong interpersonal skills and confidence in dealing with patients.
• Experience in General Practice is advantageous.
• Previous reception work experience is beneficial.

Responsibilities

• Assist the Practice team and provide excellent service.
• Handle appointment requests and direct patients appropriately.
• Support various administrative tasks and maintain reception areas.

Skills

Excellent communication skills

Polite telephone manner

Time management skills

Interpersonal skills

Education

Good general education

GCSE Mathematics C or above

GCSE English C or above

NVQII in Customer Care

Tools

Knowledge of SystmOne system

Job description

PART-TIME RECEPTIONIST/ADMINISTRATOR REQUIRED

We are seeking a flexible, friendly, and enthusiastic individual to join our GP Practice reception and administration team.

The role is for 29 hours per week:

• Monday 08:30 - 13:30
• Thursday 13:30 - 18:30
• Friday 13:30 - 18:30

The surgery hours are from 8 am to 6:30 pm.

Main duties of the job

Experience required:

You should have strong interpersonal skills and confidence in dealing with patients both on the telephone and in person. Confidentiality is essential. Previous experience in administration, prescription preparation, and reception duties would be advantageous. Computer literacy and a desire to grow within the organization are also important. Training on our clinical system (SystmOne) will be provided.

About us

How to apply

Please complete the application via NHS Jobs.

Closing date for applications

Monday, 25th August 2025

Interviews

Will be held on Tuesday, 2nd September 2025.

For further details, contact Nichola Lawrence at 0115 9332948.

Job responsibilities

Location: RADCLIFFE-ON-TRENT HEALTH CENTRE

Job Title: Receptionist/Administrator

Reports to: Assistant Practice Manager

Hours: As specified in individual contracts.

Job Summary:

The role involves assisting the Practice team, providing excellent service to patients and visitors, and supporting administrative tasks to ensure smooth practice operations.

Key duties include:

• Monitoring appointment systems
• Handling appointment requests and directing patients appropriately
• Managing incoming and outgoing mail
• Taking messages and passing information
• Filing, data entry, and record keeping
• Communicating with patients and healthcare providers
• Maintaining clinical and reception areas
• Assisting with various administrative tasks such as reordering supplies, scanning mail, preparing lab cards, and processing prescriptions
• Supporting confidentiality, health & safety, equality, and diversity policies
• Participating in training and professional development
• Contributing to quality and continuous improvement initiatives
• Effective communication within the team and with patients

Person Specification

Qualifications:

• Good general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care

Experience:

• Experience working with the public
• Reception work experience
• Experience in General Practice

Skills:

• Excellent communication skills
• Polite telephone manner
• Time management skills
• Interpersonal skills

Behaviours:

• Polite, confident, and well-presented
• Organized and able to plan
• Ability to work under pressure
• Initiative and self-motivation
• Flexible and adaptable
• Maintains confidentiality

Knowledge:

• Knowledge of SystmOne system

Disclosure and Barring Service Check

This position requires a DBS check in accordance with legal requirements.