Receptionist/Administrator

NHS; Nottingham; On-site; GBP 18,000 - 22,000; Part time

Job summary

An opportunity to join the NHS as a part-time Receptionist/Administrator in a GP Practice in Nottingham. This role requires excellent communication and interpersonal skills, focusing on patient interactions and various administrative duties. The ideal candidate will have experience in reception work and a commitment to maintaining confidentiality.

Qualifications

• Experience of reception work and working with the general public.
• Clear, polite telephone manner and interpersonal skills are essential.
• Good standard of general education, including GCSEs in Maths and English.

Responsibilities

• Offer general assistance to the Practice team and communicate positively with patients.
• Process requests for appointments and manage incoming/outgoing mail.
• Maintain confidentiality and ensure effective communication within the team.

Skills

Communication

Interpersonal skills

Time Management

Education

GCSE Mathematics C or above

GCSE English C or above

NVQ II in Customer Care

Tools

SystmOne

Job description

PART-TIME RECEPTIONIST/ADMINISTRATORREQUIRED

THE PERSONS/HOURSTO BE WORKED

We are looking to recruit a flexible,friendly and enthusiastic individual to join our GP Practice reception and administrationteam.

The role is for 16 hours per week:

Monday Non-workingday

Tuesday Non-workingday

Thursday 09:3018:00

Friday 09:3018:00

The surgery isopen from 8 am to 6.30 pm

Main duties of the job

EXPERIENCEREQUIRED

You will have strong interpersonal skills and be confidentwhen dealing with patients both on the telephone and in person. Confidentialityis a key requirement for the job and previous experience of administration,preparation of prescriptions and reception duties would be an advantage and alsohave a desire to grow and succeed within the organisational structure. Jobspecific training, including the use of our chosen clinical system (SystmOne),will be available, but computer literacy is an advantage

About us

HOW TO APPLY

Please complete the application process via NHS Jobs

CLOSING DATE FOR APPLICATIONS

For further details please contact: Nichola Lawrence on 01159332948

Job responsibilities

RADCLIFFE-ON-TRENT HEALTH CENTRE

JOB DESCRIPTION

JOB TITLE RECEPTIONIST/ADMINISTRATOR

REPORTS TO TEAM LEADER

HOURS As stated in individual Contracts

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Monitoring the Practice appointments system
• Processing personal, telephone and on-line requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
• Re-ordering and monitoring of blood bottles, lab cards etc.
• Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning of Practice Mail
• Preparation of lab cards for Phlebotomy
• Assisting in the Recall processes
• Running reports
• Returning temporary resident/immediately necessary forms to HA after they have expired
• Preparation of paperwork for Antenatal clinic
• Dealing with International Normalised Ratio (INR) changes and repeats
• Processing and taking action on Patient Notes (PNs posted on clinical computer system)
• Ordering and processing Cervical Smear bags
• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing and preparation of prescriptions for patients for signature and authorisation by GPs
• Dealing with queries relating to prescriptions

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual appraisal & performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

Skills

• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills

Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care

Behaviours

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality

Knowledge

• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.