Receptionist/Administrator

Humankind; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community support organization is seeking a full-time Receptionist/Administrator for their County Durham Drug and Alcohol Recovery Service. This diverse role involves creating a welcoming environment, managing data records, and providing administrative support to the operational team across multiple hubs in County Durham. Candidates should have strong communication skills and previous administrative experience. Flexibility in working hours and locations is required, with some evening or weekend work potentially needed.

Qualifications

• Administrative experience is necessary for managing data records and service emails.
• You should be enthusiastic and committed to confidentiality.
• Experience within a drug, alcohol, or healthcare setting is desirable but not essential.

Responsibilities

• Ensure a friendly and professional environment for service users.
• Create and maintain accurate data records using our bespoke system.
• Provide administration support to the wider team.

Skills

Strong communication skills

Experience with Microsoft Office

Ability to work under pressure

Flexibility to work across multiple sites

Job description

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Receptionist/Administrator, County Durham

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Client:

Humankind

Location:

County Durham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b88b17e0abd4

Job Views:

13

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

When you choose to join us, youre choosing more than just a job. youre choosing to make a difference

We have an exciting opportunity to join County Durham Drug and Alcohol Recovery Service.:
Receptionist/Administrator

We welcome you to apply for this exciting role if you are passionate about making a difference to our service users and can offer a compassionate and meaningful service to those you work with. This post will work across the county within our established integrated drug and alcohol treatment service and will work with stakeholders and community members to ensure the best possible care and treatment is available for the service users we work with. The County Durham service has recently been rated Outstanding by the CQC and is a great place to work.

Receptionist/Administrator is a diverse and rewarding role, key duties you will undertake are:

• Ensure a friendly, professional, confidential and welcoming environment within the hubs and via the phone for service users, their families/carers and external customers.
• Creating and Maintaining Accurate Data Records using our bespoke system.
• Managing service email accounts
• Providing administration support to wider CDDARS Team
• Liaising with external agencies

Please note this is a Fixed term Role

About the role
An exciting opportunity is available for a full-time Maternity Cover 12 month Fixed Term Receptionist/Administrator based within our County Durham Drug and Alcohol Recovery Service team. This is a diverse and rewarding role providing reception and admin support to the teams within the hubs.We welcome applications if you are motivated and enthusiastic with a passion to work in a high performing administration team.

Our admin team are a lifeline to our service, providing administrative support to the operational service. If you are adaptable, flexible and willing to work as part of a team with clear task allocation and work outputs then we would welcome an application from you.

You will form part of a Countywide admin team located in the 5 hubs Durham, Consett, Horden, Peterlee and Bishop Auckland; however, your main working base will be Horden. You will be required to travel and work at the other sites where needed, thereforea means of being able to travel across County Durham is required.

Normal working hours are Monday - Friday 9am-5pm with a 9:30am start of 4:30pm finish once per week.There may be some evening or weekend working if required.

About you

• To work as part of a multi-disciplinary team in the effective running of CDDARS receptionand general administrative duties.
• Understand the need for always adhering to confidentiality and professional boundaries.
• Work flexibly across operational sites as required
• Experience of using Theseus is desirable but not essential.
• Undertake other duties appropriate to the grade of the post
• You will need to be enthusiastic and be able to work under pressure
• You should have strong communication skills, be familiar with all the Microsoft Office packages and have previous administrative experience
• Experience within a drug, alcohol or healthcare setting is desirable but not essential.

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.

The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band

Please read the full Job Description and Person Specification prior to applying for this position.
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