Receptionist/Administrator

NHS; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is looking for a Reception Administrator to be the first point of contact for patients. This role includes managing appointments and ensuring a smooth administrative process. Ideal candidates will possess strong customer service skills, organizational abilities, and the flexibility to work varied hours within a busy practice. Opportunities for additional hours and career development are available.

Qualifications

• Previous experience in a reception or administrative role.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide a courteous & efficient reception service.
• Manage appointment systems and patient records.
• Handle general enquiries and administrative tasks.

Skills

Interpersonal skills

Organizational skills

Customer service

Communication skills

IT proficiency

Education

GCSE qualifications including Maths and English

NVQ Level 3 in Customer Care

Tools

Microsoft Office

Patient management systems

EMIS

Docman

AskMyGP

Job description

We are seeking a friendly, professional, and highly organised Reception Administrator to join our busy and welcoming team.

You will be the first point of contact for patients, staff, and visitors, providing an efficient and compassionate reception service. As a key member of the administrative team, you will also support a range of clerical duties to ensure the smooth running of the department.

Main duties of the job

Provide a courteous & efficient reception service, welcoming patients & visitors in person and over the telephone.

Schedule appointments, manage patient records & update information on our systems accurately and confidentially.

Liaise with other staff to support effective service delivery.

Handle general enquiries, correspondence & administrative tasks such as filing, scanning and data entry.

Maintain patient confidentiality & uphold NHS values at all times.

We are looking for highly motivated people, who can work in a busy environment and who have excellent customer service skills. You must be capable of working as part of a team whilst using your own initiative. You are expected to provide a first class service to patients, projecting a positive and friendly image and act as a point of contact between patients and clinical staff.

The Practice is open 7 days a week to offer patients increased access and improve our staff's work:life balance. Successful applicants will work a fixed pattern over several days.

Position 1 -Saturday 8.45am-5pm, Sunday 8.45am-5pm, Monday 2pm-8pm and Tuesday 2pm-8pm (total 28 hours)

Additional hours may be available to the right candidate. Overtime is also available to cover annual leave.

Interviews will be held on Saturday 2nd August 2025. Candidates will be invited into the practice before being offered an interview to enable you to spend time with the reception team. Please be aware we do not offer visa sponsorship.

About us

Our clinical team comprising of 2 partners, 8 salaried GPs, Trainee GPs plus a highly experienced Healthcare Team, First Contact Physios, Clinical Pharmacists, Dieticians, Social Prescribers, Adult and Children Mental Health Practitioners, Practice Manager, Assistant Practice Manager, and experienced reception/administration staff make up a great team.

We are an innovative practice using Workflow Optimisation, Pathology Go, AskMyGP, Docman, Accurx and Care Navigation.

We aim to give our reception/administration team the opportunity to learn all aspects of the role, so improving knowledge and job satisfaction.

If you are enthusiastic, reliable, and passionate about delivering excellent patient care through administrative support, we would love to hear from you.

Job responsibilities

Our job description is attached providing more information but an indication of the main areas of responsibility -

* Operation of telephone system

* Management of appointment systems

* Care Navigation

* Management of manual medical records

* Processing prescriptions

* Preparation of consulting rooms

* Start and end of day opening & closing procedures

* Use of all computer systems

* Scanning of correspondence onto medical records

* Referral processing to other healthcare providers

* Completion of medical reports & subject access reports

* Processing prescription requests

* Contacting patients re hospital appointments

* Ordering blood samples

Person Specification

Qualifications

• GCSE qualifications including Maths and English
• NVQ Level 3 in Customer Care

Experience

• Previous experience in a reception, administrative role or a position with customer facing experience.
• Excellent interpersonal and communication skills with a friendly, calm manner.
• Strong organisational skills and attention to detail.
• Confident in using IT systems, including Microsoft Office and patient management systems (training can be provided).
• Ability to work independently and as part of a team in a busy environment.
• Flexibility to work additional hours
• Experience of working in a GP practice
• Knowledge of EMIS, Docman, AskMyGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience£12.21 per hour, rising based on experience