Receptionist/Administrator

NHS; Malvern; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Malvern is looking for a full-time receptionist to manage reception services and provide administrative support to the clinical team. Ideal candidates will have experience in general practice, excellent IT skills, and the ability to work under pressure. The role requires flexibility, strong organizational skills, and a compassionate attitude towards patients.

Qualifications

• Experience in an administrative or receptionist role.
• Proven experience of delivering high-quality work.
• Experience of working in a busy office environment.

Responsibilities

• Provide an efficient and friendly reception service.
• Manage face-to-face and telephone appointments.
• Assist in maintaining patient confidentiality.

Skills

Excellent communication skills

IT experience using Microsoft Office

Ability to multi-task

Good organizational skills

Problem-solving skills

Education

Formal literacy and numeracy qualifications

Job description

Job summary: An exciting opportunity has arisen for a full time experienced, enthusiastic, motivated and hard-working receptionist to join our busy practice to provide an efficient and friendly reception service for all our patients and visitors, and to provide effective administrative support to our clinical team.

You will be required to have the ability to multi-task as the role includes undertaking a wide variety of administrative duties to assist in the smooth running of the practice, including providing clerical support to clinical staff and other members of the practice team. There will be an expectation and opportunity for overtime to cover some staff leave.

It will be important for you to facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Ideally, you will be experienced in general practice, have excellent IT skills and be familiar with EMIS Web and Docman. You will need to be flexible and reliable with the ability to work under pressure to complement our dedicated team. Other qualities include being calm, patient, empathetic, well organised and efficient with a good sense of humour whilst possessing strong team values.

Main duties of the job

• Arrange face-to-face/telephone appointments requests, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
• Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions).
• Receive clinical samples from patients.
• Provide general administrative support to the clinical team.
• Undertake a wide range of administrative duties (processing post, e-mails, data/word processing, and photocopying).
• Retrieving and filing records as required.
• Scanning and linking consultant letters and test results to patient records.
• Booking appointments for patient recalls and updating the patient records appropriately.
• Ensuring correspondence, reports and results are filed appropriately.
• Preparing repeat prescriptions for GPs to sign and issue through the Electronic Prescribing System.
• Dealing with prescription enquiries from patients and pharmacists
• Filing prescriptions ready for collection.

Confidentiality

• Maintaining confidentiality relating to patients, staff, visitors and general practice business.
• Upholding the Caldicott Report Principles with respect to the confidentiality of patient identifiable information.
• Complying fully with the Data Protection Act 2018

About us

St. Saviour's Surgery is a small friendly, forward-looking practice with a practice population of approximately 5,600 patients. As a small practice, we pride ourselves in being able to offer a personal service, and our dedicated team are committed to providing excellent patient care in a safe and supportive environment.

Our team comprises of 3 Partners, 1 Salaried GP, 1 Registrar, 3 Practice Nurses and 1 Health Care Assistant, together with a strong and hard-working Administrative team.

We are an accredited GP training practice and teach and support GP trainees at different levels.

Person Specification

Qualifications

• Formal literacy and numeracy qualifications relevant to the post (e.g. GCSE in English, Maths, IT, NVQs or equivalent)
• Keyboard skills and computer literacy.
• A good standard of education.

Experience

• Experience of working in an administrative or receptionist role.
• Proven experience of delivering a range of jobs to a high and accurate standard.
• Practical experience and understanding of computerised recording systems.
• Experience of working in a busy office environment.
• Experience of using own initiative.
• Possess strong team values.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Caring attitude.
• Be smart, courteous and friendly.

Skills and Knowledge

• A good level of IT experience using Microsoft Office.
• Excellent communication skills (written/oral) and ability to deal with people at a variety of levels.
• Effective time management and the ability to work to deadlines.
• Ability to handle situations of potential conflict and/or difficult situations.
• Excellent telephone manner.
• Ability to multi task on a wide variety of jobs.
• Good listening skills.
• Good organisational skills.
• Ability to act on own initiative within policies/procedures referring to line manager as required.
• Remain calm in a crisis.
• Problem solving skills.
• Interpersonal skills.
• Accuracy and attention to detail.

Other Requirements

• Flexibility to provide additional cover during normal practice opening hours

Qualities and Attributes

• Ability to work under pressure.
• Determine own workload priorities.
• Confidence to deal with situations and/or people that may be challenging.
• Tactful and diplomatic.
• Assertiveness and resilience.
• Adaptability.
• Good timekeeper.
• Conscientious.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details: St. Saviour’s Surgery, Merick Road, Malvern, Worcestershire, WR14 1DD