Receptionist /Administrator

Civic Medical Centre; London Borough of Harrow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local healthcare practice in Harrow is seeking a receptionist to assist patients and provide administrative support to doctors and management. The ideal candidate should possess exceptional customer service skills, experience in GP surgery, and basic IT skills. This role involves direct patient interaction, organizing appointments, and maintaining up-to-date records. A GCSE or equivalent qualification is required, and the position may be permanent based on experience.

Qualifications

• Experience in GP surgery with a similar role preferred.
• Health care profession experience is advantageous.
• Submission for Disclosure to the Disclosure and Barring Service required.

Responsibilities

• Receive, assist, and direct patients effectively.
• Provide administrative support to doctors and managers.
• Establish patient needs quickly and efficiently.

Skills

Exceptional customer service

Basic IT skills

Experience in GP Surgery

PowerPoint

Education

GCSE grade or equivalent

Tools

EMIS system

Job description

Overview

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Main duties of the job

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

About us

Civic Medical Centre practice is located in the Marlborough ward of Harrow.

2 GP Partners

PM

HCA, Nurses, PN, CP

Position can be permanent from temporary - depending on the experience.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Person Specification

Experience

• Experience in GP Surgery with a similar role would be an advantage
• Experience in GP Surgery with a similar role would be an advantage
• EMIS system
• Exceptional customer services
• Dealing with difficult patients

Qualifications

• GCSE grade or equivalent
• Experience in the health care profession - similar field experience is an advantage.

Skills

• Experience in GP Surgery with a similar role would be an advantage
• Basic IT skills
• PowerPoint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Depending on experience