Receptionist & Administrator

People Dancing; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

People Dancing is seeking an enthusiastic Receptionist and Administrator to join their team in London. This role involves ensuring a welcoming atmosphere, managing class schedules, responding to inquiries, and providing administrative support to enhance the experience for students and guests. Ideal candidates should possess excellent customer service skills and a passion for community engagement and the arts.

Qualifications

• Experience in customer service or administration.
• Strong communication skills, both written and verbal.
• Friendly, welcoming, and professional demeanor.

Responsibilities

• Greet students, parents, and visitors at the studio.
• Respond to inquiries about class schedules and prices.
• Assist in scheduling classes and managing payments.

Skills

Customer service

Organisation

Communication

Time management

Commitment

Teamwork

Positive attitude

Tools

Google Suite

MS Office

Booking systems

Job description

DanceWest is looking for a friendly and organised Receptionist and Administrator to join our team at our studio while also offering support for people booking onto our programme at the Lyric Theatre Hammersmith.

As our receptionist, you will play a crucial role in creating a positive and welcoming atmosphere for our students, parents, and instructors. Your enthusiasm for dance and excellent customer service skills will be essential in ensuring a smooth and enjoyable experience for everyone at our studio.

DanceWest Receptionist & Administrator duties

Overall, the receptionist plays a vital role in creating a positive and welcoming atmosphere at the dance studio while handling various administrative tasks to support the studio's operations.

• Greeting and check-in: Welcome students, parents, and visitors as they arrive at the studio. Check them in for classes, workshops, or appointments.
• Answering enquiries: Respond to phone calls, emails, and in-person inquiries about class schedules, pricing, studio policies, and other relevant information.
• Scheduling: Assist in scheduling classes, private lessons, and studio rentals. Maintain an organized calendar and ensure accurate class information is provided.
• Registrations and payments: Help with the registration process by collecting necessary forms and payment information. Process payments and maintain accurate records of financial transactions.
• Customer service: Provide exceptional customer service by addressing concerns, resolving issues, and assisting with any special requests from students, parents, or visitors.
• Maintaining cleanliness: Keep the reception area neat and tidy. Ensure that the studio's appearance reflects a professional and inviting environment.
• Marketing and promotion: Assist in promoting the studio's classes, workshops, events, and performances by distributing flyers, updating social media platforms, and assisting with marketing initiatives.
• Administrative support: Provide general administrative support, which may include photocopying materials, organizing documents, and assisting with studio-related projects.
• Security and safety: Monitor who enters and exits the studio premises, ensuring the safety and security of students and staff.
• Appointment scheduling: Assist in scheduling appointments for potential new students to visit the studio, take a tour, or try a trial class.
• Inventory management: Keep track of studio supplies such as merchandise, dance attire, and other materials, and ensure they are stocked as needed.
• Event coordination: Assist in organizing studio events, parties, showcases, and workshops, including handling registrations, coordinating logistics, and providing support during the events.
• Technology and software: Utilise studio management software and other tools to manage class schedules, payments, and customer information accurately.
• Communication: Maintain professional, clear, and effective communication with teachers, students, parents, and other staff members to ensure smooth operation of the studio.

Personal Attributes

We understand that this might be your first step into a professional role, so we’re not expecting a long CV. We’re looking for the right attitude, willingness to learn, and alignment with our values. Here are some of the key qualities we’re looking for:

• Friendly, welcoming, and professional demeanor
• Experience in customer service or administration
• Excellent organisation and time management
• Strong communication skills, both written and verbal
• Reliable, punctual, and committed
• A positive, can-do attitude and willingness to learn
• Ability to work independently and as part of a team
• Passion for community engagement, the arts, or wellbeing
• Proficient in Google Suite or MS Office
• Interest in dance, health, wellbeing, and community arts
• Local to Hammersmith & Fulham or surrounding boroughs
• Experience with booking systems including Plinth, Pebble, B-sport
• Experience working with children and young people

For further information, please follow the link below.

LCB Depot, 31 Rutland Street
Leicester, LE1 1RE

[e-mail]

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