Receptionist & Administrator

Integrated Care System; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established GP practice in London seeks a Receptionist & Administrator. The position involves interacting with patients, ensuring an efficient reception service, and carrying out administrative duties. Ideal candidates will have GP experience or be quick learners, with a commitment to excellent patient care.

Qualifications

• Previous experience in a health care or similar environment required.
• Understanding of primary care delivery in the NHS.
• Good understanding of written and spoken English.

Responsibilities

• First point of contact for patients and visitors.
• Provide effective and efficient reception and administrative services.
• Accurate administration throughout the day.

Skills

Communication

Customer Service

Teamwork

Education

GCSE in Maths and English or equivalent

Job description

Burney Street Practice is one GPPractice that operates from two sites in the Boroughs of Greenwich and Lewisham less than a 10 minute walk from each other.

The practice is managed by 3 GPPartners, supported by a Patient Services &Complaints Manager, a Governance Manager and a HR Manager.

Additional team members are salariedGPs, a nursing team, and administrative and reception team members as well asPrimary Care Network and community staff.

What We Require

We are looking for an excellentReceptionist & Administrator to join ourteam. Ideally we would prefer someone who has GP experience orexperience of working in a medical environment, but we would still welcomeapplications from someone who has no experience, but is willing and quick tolearn.

The following days and hours of work that werequire are:

Monday to Friday inclusive.

Working between the hours of 6.45am to 6.30pm.

In addition you must be able to work until 8pm one day a week on a rotational basis.

We would politely and kindly ask that youdonot apply for this post if you are not able to fulfil the hours required- thank you.

Please send your CV [e-mail] section headed:Relevant experience to the advertised post.

Please note this advert will be withdrawn after thefirst 40 applicants.

Main duties of the job

Job Title:Receptionist & Administrator Full and/or Part Time

Reports to: ReceptionLeads / Operations Manager

Accountable to:PracticePartnership

Job Summary

First point of contact for patientsvisitors and colleagues in person or by telephone. The successfulcandidate will be expected to work in reception and meet and greet patients andhandle their queries with an awareness of the needs of the patient. It is therole of the receptionist to assist patients in the easiest possible way to seea clinician and be friendly courteous and efficient at all times. To receive,assist and direct patients in accessing other appropriate health services in aneffective and efficient way.

Accurate administration is important to ensure that the work ofthe practice is carried out efficiently throughout the day.

Main Duties &Responsibilities - Reception

Ensure an effective andefficient reception service is provided to patients visitors to thepractice.

Deal with all generalenquiries, and explain practice and reception processes and procedures.

Main Duties& Responsibilities - Administrative

To ensure an effectiveand efficient admin service is provided to patients,colleagues ,stakeholders and any other visitors to the practice.

To monitor and managepractice mailboxes, DOCMAN and tasks.

To scan all patient andpractice documentation.

To perform any otherrelevant duties that may be dictated by the needs of the practice.

About us

Burney Street Practice is one GP Practice thatoperates from two sites in the Boroughs of Greenwich and Lewisham less than a10 minute walk from each other.

The practice is managed by 3 GP Partners, supportedby a Patient Services & Complaints Manager, aGovernance Manager and a HR Manager.

Additional team members are salaried GPs, a nursingteam, and administrative and reception team members as well as Primary CareNetwork and community staff.

Thisis the opportunity to join an established GP Practice with an enthusiasticManagement Team, willing to listen to its staff and take up suggestions when itcan.

Job responsibilities

Working in General Practice is a job that requires various skills and experiences. As a member of our Reception & Admin team, if you are not already experienced, you will be trained and supported into a diverse role with many components. Although at times the role can be extremely busy, you will enjoy the role and never be bored!

Our job description attached, gives a full, comprehensive and detailed in-sight to what we do at your GP practice.

The successful candidate will do some aspects of the job, but not all.

Person Specification

• Understanding of primary care delivery in the NHS.
• Previous experience in a health care or similar environment.
• Motivation and Commitment to working in the NHS and patient care.

Experience

• A professional approach to patients, colleagues, external health professionals, community and other stakeholders linked to the practice.
• Experience of working in a GP Practice or medical health setting.
• Able to use EMIS, familiar with eConsults.
• Minimum of six months experience of face to face customer or patient services.
• Experience of dealing with the public by telephone.
• Excellent communication skills when dealing with patients and others via telephone or, face to face.

Qualifications

• Educated to GCSE level in Maths and English or equivalent Experience.
• A good understanding of written and spoken English as well as able to write and speak English to carry out the role.

Information Technology

• Must have good keyboard skills.
• Able to use computers efficiently, including Microsoft Windows packages.
• Ability to enter and retrieve data quickly and efficiently.
• Experience of using computerised customer or patient records.
• Respects the different cultures & beliefs of patients and colleagues.
• Understanding of the importance of equal opportunities & diversity issues.

Requirements of the role

• Accurate approach to routine tasks.
• Common sense approach with a non-judgemental attitude.
• Ability to use initiative.
• Ability to prioritise heavy workload.
• Ability to work in a pressurised environment on a daily basis.
• Reliable and punctual.
• Good interpersonal skills.
• Able to work as part of a team.
• Must be prepared to take instructions from management and other work colleagues relative to the role in an acceptable manner and with respect.
• Good interaction with work colleagues on a daily basis.
• A professional and diligent approach to work.
• Able to work independently.
• A flexible approach to work, therefore must be able to work flexible hours to help cover annual leave and sick absence.
• To understand the principles of confidentiality in and out of the workplace.
• An understanding of the need for confidentiality within General Practice.

Training and Development

• Willingness to quickly develop new skills and aptitudes.
• Commitment to undertaking training and own personal development.
• Must attend staff meetings.
• An understanding of the need for confidentiality within General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.