Receptionist / Administrator

Join our dynamic team at Foundry Healthcare Lewes as we strive to deliver exceptional care to our community. We have an exciting opportunity and are seeking a passionate and dedicated individual to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way across all Foundry Healthcare Lewes sites.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Contact patients by telephone or letter at Doctor's request to arrange appointments.
• Patient notes and correspondence:
• Enter data on to patient computer records as required.
• Ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Take new registration forms and check they are appropriately completed.
• Carry out administrative duties as requested.
• Undertake any other additional duties appropriate to the post as requested by the Team Leader or Patient Services Manager.
• Undertake any training required by the practice.

About us

Foundry is a single Practice PCN serving a population of circa 29,000 patients in the Lewes and Ringmer area of East Sussex. We operate from three surgery sites in Lewes and one in Ringmer, a mixture of both purpose-built and converted buildings. Foundry aims to provide consistently excellent primary care to our local population and to develop a comprehensive population health management approach with our patients and partners.

Job responsibilities

All staff have a duty to conform to the following:

Equality, Diversity and Inclusion (ED&I)

Patients and their families can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety. The post holder is to manage and assess risk within their areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

Confidentiality

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. It is essential that all staff protect patient information and provide a confidential service.

Quality and Continuous Improvement (QI and CI)

This organisation continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where staff are encouraged to make suggestions and contributions to improve our service delivery and enhance patient care.

Policies and Procedures

Staff must adhere to the information contained within policies and regional directives, ensuring protocols are adhered to at all times.

Learning and Development

All staff will be required to partake in, and complete mandatory training as directed. The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments.

Governance & Accountability

All staff must alert other team members to issues of quality and risk. Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member.

Managing Information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Additional Duties

This is not an exhaustive list of duties and responsibilities, but indicates the key responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be expected.

Person Specification

Qualifications

• Basic Computer Skills
• Ability to work effectively as part of a team
• Flexible approach to workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.