Receptionist / Administrator

NHS; Huddersfield; On-site; GBP 24,000; Part time

Job summary

A healthcare provider in Huddersfield seeks part-time receptionists to provide administrative support. Candidates must have strong communication skills and GCSE qualifications in Mathematics and English. This role involves maintaining confidentiality and assisting with patient care in a professional manner. Employee overtime is shared fairly among staff. Competitive pro-rated salary offered.

Qualifications

• Qualifications at GCSE level or equivalent.
• Experience with the general public and administrative duties.
• Experience in a healthcare setting is desirable.

Responsibilities

• Provide efficient reception/administrative support to the practice.
• Maintain confidentiality and comply with policies.
• Answer telephone and deal with patient queries.

Skills

Excellent communication

Strong IT skills

Teamwork

Problem-solving

Competent in Office/Outlook

Good time management

Education

GCSE Mathematics and English (C or above)

AMSPAR Receptionist Qualification

NVQ Level 2 in Health and Social Care

Tools

SystmOne user skills

Job description

Overview

Colne Valley Group Practice has two part-time receptionist/administrative positions available. One role is 25.25 hours per week and the other 25.75 hours per week. Employees may be required to assist with overtime to cover colleagues’ annual leave and sickness. Overtime is allocated on a fair share basis when rotas are produced 6 weeks in advance.

The working pattern for the positions is non-negotiable. Do not apply if you cannot work either of the days/times specified for one of the positions.

Position schedules

• Position One: Monday 7.45am–6.15pm; Wednesday 7.45am–6.15pm; Thursday 1.00pm–6.15pm
• Position Two: Tuesday 1.00pm–6.15pm; Wednesday 7.45am–6.15pm; Thursday 1.00pm–6.15pm; Friday 1.00pm–6.15pm

Staff will work across two surgeries: Slaithwaite and Marsden. Salary is per annum and pro-rated for part-time staff.

Main duties

• To contribute to patient care by providing efficient reception/administrative support to the practice.
• Delivered in a professional, helpful and friendly manner.

Job Responsibilities

• Maintain confidentiality of clinical and management information at all times.
• Work within the requirements of the Data Protection Act.
• Comply with practice policies, procedures and protocols.
• Facilitate a welcoming atmosphere when patients arrive for their appointments.
• Ensure the reception area and waiting room are tidy and professional.
• Answer the telephone, deal with patient queries, and direct calls to the appropriate person.
• Make appointments and direct patients to their GP.
• Deal with visitors and tradesmen appropriately.
• Deal with requests for repeat prescriptions.
• Ensure timely notification of all deliveries to the relevant staff.
• General administrative duties, both manual and computerised; preparation of medical records, filing home visits and photocopying.
• Generally assist the Doctors and Practice Manager when requested to do so.
• Domestic duties as required (e.g., tea/coffee and related tasks).

About Us

Colne Valley Group Practice (CVGP) is a medium-sized General Practice within Greater Huddersfield CCG, run over two sites and serving a mix of traditional West Yorkshire towns and rural populations. We are a training practice hosting a GP Registrar, FY2 Doctors and Medical Students, with an experienced team including 3 partners, 3 Salaried GPs, a GP Retainer, an Advanced Clinical Practitioner, Nursing staff and a Pharmacist. We are part of the Valleys Primary Care Network.

Details

• Date posted: 07 October 2025
• Pay scheme: Other
• Salary: £23,874.97 per year (FTE; pro rata for part-time)
• Contract: Permanent
• Working pattern: Part-time
• Location: West Wing, The Globe, Slaithwaite; Marsden Health Centre, Marsden

Job Description & Responsibilities

• Apply practice policies, standards and guidance and discuss implications with the team.
• Participate in audits where appropriate and attend practice meetings/away days.
• Assist with administrative duties and support the practice as required.

Person Specification

Qualifications

• Essential: GCSE level or equivalent; GCSE Mathematics and English (C or above)
• Desirable: AMSPAR Receptionist Qualification; RSA Word Processing; NVQ Level 2 in Health and Social Care

Knowledge & Skills

• Essential: Excellent communication, strong IT skills, clear telephone manner, competent in Office/Outlook, good time management, team work and autonomy, problem-solving, ability to follow policies
• Desirable: SystmOne user skills

Personal Qualities

• Essential: Polite, confident, flexible, cooperative, motivated, forward-thinking, high integrity, empathetic, able to work under pressure, willing to cover colleague leave

Experience

• Essential: Experience of working with the general public; experience in administrative duties
• Desirable: Experience of working in a healthcare setting

Health, Safety & Equality

• Health & Safety: comply with policy, identify risks, maintain infection control, and promote safety
• Equality & Diversity: respect rights, privacy and dignity of patients and colleagues
• Confidentiality: protect sensitive information and only share with authorized persons in line with policy

Other

Disclosure and Barring Service check will be undertaken as part of the recruitment process in line with legal requirements.