Receptionist/Administrator

Betsi Cadwaladr University Health Board; Holyhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health organization in North Wales is seeking an experienced Receptionist to work in GP Practices in Holyhead. The ideal candidate will have excellent communication skills, proficiency in IT, and the ability to work in a fast-paced environment. Welsh language skills are essential. Previous experience in a healthcare setting is beneficial but training will be provided.

Qualifications

• Experience of using Microsoft Office packages.
• Experience working in a busy reception or office environment.
• Ability to communicate professionally and effectively.

Responsibilities

• Booking appointments and dealing with patient queries.
• Undertaking administrative duties to assist in the smooth running of the practices.
• Inputting information onto a computer system.

Skills

Excellent communication skills

Proficient IT skills

Ability to work in a fast-paced environment

Ability to resolve issues using own judgement

Welsh speaker

Education

Good standard of education

NVQ Level 2 in Administration or equivalent

Tools

Microsoft Office

EMIS

Job description

Job Overview

Hwb Iechyd Cybi is looking for an experienced, organised and enthusiastic Receptionist to work in our GP Practices in Holyhead. Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

Main duties of the job

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required. Proficient IT skills (including experience of Microsoft office) are also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting. The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate. The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and “Proud to Lead” competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Please ensure you hold the required qualifications for the role.

Person specification

Qualifications

Essential criteria

• Good standard of education
• NVQ Level 2 in Administration or equivalent qualification/experience

Desirable criteria

• ECDL
• IT qualification or word processing (e.g. RSA 2 or equivalent experience)

Essential Criteria

Experience / Skills / Knowledge

• Experience of using Microsoft Office packages
• Experience of working in a busy reception or office environment
• Experience of dealing with the public on the phone and face to face
• Ability to work in a fast paced, ever-changing environment
• Ability to input information onto a computer system with speed and accuracy
• Ability to deal with a number of different tasks simultaneously
• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Ability to resolve issues ‘on the spot’ using own judgement
• An understanding of confidentiality involved with post
• Knowledge of a range of administrative processes

Desirable criteria

• Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
• Experience of working in a GP surgery or an NHS office environment
• Shorthand skills
• Knowledge of medical terminology

Other Relevant Requirements

Essential criteria

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Flexible approach to the needs of the service including working at other sites when required
• Welsh speaker (level 3) or Welsh to be learned after being appointed to the post.