Receptionist/Administrator

PartnersHealth; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking enthusiastic Receptionists/Administrators to join their dedicated team. This role offers a dynamic and rewarding environment where you will greet patients, manage calls, and handle administrative tasks across two locations. Ideal candidates will possess strong communication skills and the ability to multitask in a busy setting. Flexibility to work varied hours is essential. Join a passionate team committed to providing exceptional patient care and be part of an organization that values your contributions and supports your professional growth.

Qualifications

• Experience of working with the general public and practical experience of working with others.
• Ability to remain calm under pressure and deal with difficult situations.

Responsibilities

• Greeting patients and answering the telephone in a professional manner.
• Processing prescription requests and dealing with various administrative tasks.

Skills

Excellent communication skills

Attention to detail

IT skills

Clear, polite telephone manner

Time Management

Problem solving skills

Interpersonal skills

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Qualification in Customer Care

Tools

SystmOne

Job description

Job Summary

We have 3 exciting opportunities to join our dedicated team of Receptionists / Administrators.

Role 1

Monday 08:00 14:00 (Kegworth)
Tuesday 08:00 14:00 (Kegworth)
Wednesday Non-working day
Thursday Non-working day
Friday 08:00 12:00 and 14:00 18:30 (Gotham)

Role 2

Monday 08:00 14:00 (Kegworth)
Tuesday Non-working day
Wednesday 08:00 14:00 (Gotham)
Thursday 09:00 18:00 (Kegworth)
Friday Non-working day

Role 3

Monday 10:00 19:00 (Kegworth)
Tuesday Non-working day
Wednesday Non-working day
Thursday 08:00 14:00 (Gotham)
Friday 08:00 14:00 (Kegworth)

The role is busy, varied, rewarding and challenging so we are looking for a keen and enthusiastic individual who has a flexible pro-active approach with the ability to multi-task.

The ideal candidate will have strong communication and people skills and be a team player. You will have the ability to remain calm under pressure and be able to deal with difficult situations with empathy, efficiency and professionalism.

The successful candidate will be required to work flexibly between 7.30 am to 7.00 pm Monday to Friday, across both our Kegworth and Gotham sites. Providing cover during busy periods and sickness is essential in this role.

Main duties of the job

Key tasks include greeting patients and answering the telephone in a polite, professional, confident manner. You will signpost patients to the most appropriate pathway for their health concern, deal with face to face and telephone enquiries from patients, process prescription requests and deal with various administrative tasks. No two days are the same, and we have the opportunity to make a difference to the patients in our care.

About Us

Orchard Surgery is a friendly and successful village GP surgery situated in Kegworth, on the borders of Leicestershire, Derbyshire and Nottinghamshire. We also have a branch site in Gotham.

We have a team of 5 GP Partners, 4 salaried GPs, 3 Practice Nurses and a Management and Administration Team who provide support to them all.

We are a member practice of PartnersHealth which is the GP Federation for Rushcliffe and the employer for all additional roles within the Rushcliffe PCN.

As a practice we are passionate about patient care and enthusiastic about being a training practice, hosting Trainee GPs and Medical and Nursing students.

Date posted

11 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-25-0028

Job locations

Orchard Surgery

Dragwell

Kegworth

Derby

DE742EL

Job Description

Job Title

Job Description Receptionist / Administrator

Responsible To

Operations Manager

Responsible For

N/A

Job Purpose

To ensure that the Reception and Administration functioning of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Duties And Responsibilities

Telephone Duties

Making appointments
Taking, and passing on, messages
Confirming No Action Required results and making appointments to discuss results
Signpost callers to the appropriate healthcare professional
Home visit requests
Deal with general enquiries and first level complaints
Contacting patients, other team members and associated healthcare agencies and providers

Reception Duties

Greet and direct patients and visitors
Register new patients and temporary residents
Making appointments
Handing out prescriptions
Ensure outstanding queries are explained and handed over to colleagues as necessary
Respond to requests of doctors and nurses during surgery
Collect payments from patients for non-NHS services
Deal with general enquiries and complaints
Keep Reception & Waiting Room area tidy and presentable

Filing

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

Dealing with requests and queries relating to repeat prescriptions
Raising prescriptions as per Practice protocols

General

Assist the Practice Management Team with management tasks and the general administration of the practice
Input and extract information from Practice computer system
Deal with SystmConnect on a daily basis actioning and assigning tasks as appropriate
Register New patients onto the system on a daily basis
Scan incoming correspondence and documents to patient records on a daily basis
Ensure all requests for photocopying are carried out daily
Shred confidential information on a daily basis
Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice
Summarise medical records
Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed
General housekeeping
Have an overview of admin tasks (eg. cytology admin, recalls)
Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
Observe health and safety guidelines at all times
Observe Confidentiality policy and guidelines at all times
Any other reasonable duties as necessary

GP Assistance

Submit referrals to the appropriate organisations on the instruction of the GPs
Deal with queries from patients and providers relating to submitted referrals
Receive and coordinate requests for medical records, insurance reports and medicals
Check Administration email account and deal with queries as required

Person Specification

Qualifications Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• Qualification in Customer Care

Behaviours Essential

• Smart, polite and confident
• Remaining calm under pressure
• Adaptability
• Using initiative
• Team working
• Punctuality
• Flexibility
• Confidentiality

Desirable

• Planning and organising

Skills Essential

• Excellent communication skills (Written and Oral)
• Attention to detail
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Experience Essential

• Experience of working with the general public
• Practical experience of working with others
• Experience of using own initiative

Desirable

• Experience of reception work
• Practical experience of computerised recording systems
• Experience of working within General Practice

Knowledge Desirable

• A detailed understanding of a General Practice office environment
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Orchard Surgery

Dragwell

Kegworth

Derby

DE742EL

Employer's website

PartnersHealth